Escalated Complaints Lead

Service and Escalated Complaints Specialist Posted: 24/11/2025 Closing Date: 08/12/2025 Job Type: Permanent - Full Time Job Category: Call Centre and Customer Service At the Telecommunications Industry Ombudsman (TIO), we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO’s vision is for a...

An Australian government agency is seeking a Service and Escalated Complaints Specialist to support the Operational Excellence Group. The ideal candidate will investigate complaints regarding service delivery while maintaining impartiality. The role requires managing a case load and providing valuable feedback to enhance processes. A Bachelor's degree in a...

A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract to lead the resolution of escalated complaints. The successful candidate will drive improvements in complaint handling and ensure compliance with regulatory requirements. Key responsibilities include investigating complaints, communicating with customers, and...

A financial services organization is seeking a professional for the Complaints Resolution team. This role involves managing escalated member complaints, liaising with internal and external stakeholders, and ensuring compliance with regulatory obligations. Candidates should have experience in complaints management within the financial services industry,...

A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract. The role focuses on managing the resolution of escalated complaints, ensuring compliance with regulations, and driving customer service excellence. Candidates should possess strong communication skills, a proven background in dispute resolution, and the ability...

At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow. If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us! Our goal is to be the best energy transition utility, and we have an ambition to reach net zero emissions by...

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a...

At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow. If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us! Our goal is to be the best energy transition utility, and we have an ambition to reach net zero emissions by...

At ENGIE, great adventures always start with a simple "hello" and the desire to take action for tomorrow. If, like us, you strongly believe the energy transition holds opportunities for you and for everyone, then look no further, you belong with us! Our goal is to be the best energy transition utility, and we have an ambition to reach net zero emissions by...

A dynamic consulting firm in Brisbane is seeking a Complaints Officer to manage escalated complaints and disputes. This entry-level role requires strong communication skills and attention to detail. You will ensure compliance with regulatory requirements while delivering excellent customer care. Experience in complaint handling is essential, and familiarity...