Escalated Complaints Investigator | Service Excellence

Service and Escalated Complaints Specialist Posted: 24/11/2025 Closing Date: 08/12/2025 Job Type: Permanent - Full Time Job Category: Call Centre and Customer Service At the Telecommunications Industry Ombudsman (TIO), we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO’s vision is for a...

A financial services provider in Sydney is seeking a Resolutions Manager for a 12-month fixed term contract. This role is focused on managing escalated complaints while ensuring compliance with regulatory and company standards. Successful candidates should have a background in financial services, strong analytical and interpersonal skills, and a proven track...

A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract. The role focuses on managing the resolution of escalated complaints, ensuring compliance with regulations, and driving customer service excellence. Candidates should possess strong communication skills, a proven background in dispute resolution, and the ability...

Join to apply for the Complaints & Resolution Specialist role at MUFG Pension & Market Services A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a...

A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract to lead the resolution of escalated complaints. The successful candidate will drive improvements in complaint handling and ensure compliance with regulatory requirements. Key responsibilities include investigating complaints, communicating with customers, and...

Senior Advisor, Issues & Complaints Resolution Base pay range A$129,464.00/yr - A$142,665.00/yr About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and...

A financial services organization is seeking a professional for the Complaints Resolution team. This role involves managing escalated member complaints, liaising with internal and external stakeholders, and ensuring compliance with regulatory obligations. Candidates should have experience in complaints management within the financial services industry,...

Position Complaints Officer Launch Group About The Role In this role, you’ll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you’ll work across multiple departments and external stakeholders, ensuring...

Complaints Officer at Launch Group About the Role In this role, you’ll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you’ll work across multiple departments and external stakeholders, ensuring...

A dynamic consulting firm in Brisbane is seeking a Complaints Officer to manage escalated complaints and disputes. This entry-level role requires strong communication skills and attention to detail. You will ensure compliance with regulatory requirements while delivering excellent customer care. Experience in complaint handling is essential, and familiarity...