Escalated Complaints Investigator | Service Excellence

vor 1 Woche

City of Melbourne, Österreich Telecommunications Industry Ombudsman Vollzeit

An Australian government agency is seeking a Service and Escalated Complaints Specialist to support the Operational Excellence Group. The ideal candidate will investigate complaints regarding service delivery while maintaining impartiality. The role requires managing a case load and providing valuable feedback to enhance processes. A Bachelor's degree in a relevant field is preferred. Candidates are encouraged to apply by including a resume and cover letter advocating their candidacy. A commitment to diversity and inclusion is crucial in our workplace.#J-18808-Ljbffr

  • Service and Escalated Complaints Specialist

    vor 1 Woche

    City of Melbourne, Österreich Telecommunications Industry Ombudsman Vollzeit

    Service and Escalated Complaints Specialist Posted: 24/11/2025 Closing Date: 08/12/2025 Job Type: Permanent - Full Time Job Category: Call Centre and Customer Service At the Telecommunications Industry Ombudsman (TIO), we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO’s vision is for a...

  • Escalated Complaints Resolution Lead

    Vor 2 Tagen

    Council of the City of Sydney, Österreich HUB24 Vollzeit

    A leading financial services provider in Sydney is seeking a Resolutions Manager on a 12-month fixed term contract. This role involves managing escalated complaints, ensuring compliance with regulations, and enhancing customer experiences. The ideal candidate will have experience in financial services, strong communication skills, and the ability to resolve...

  • Escalated Complaints Lead

    vor 1 Woche

    Council of the City of Sydney, Österreich HUB24 Limited Vollzeit

    A financial services provider in Sydney is seeking a Resolutions Manager for a 12-month fixed term contract. This role is focused on managing escalated complaints while ensuring compliance with regulatory and company standards. Successful candidates should have a background in financial services, strong analytical and interpersonal skills, and a proven track...

  • Resolutions Manager – Complaints

    Vor 6 Tagen

    Council of the City of Sydney, Österreich HUB24 Limited Vollzeit

    A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract. The role focuses on managing the resolution of escalated complaints, ensuring compliance with regulations, and driving customer service excellence. Candidates should possess strong communication skills, a proven background in dispute resolution, and the ability...

  • Complaints & Resolution Specialist

    vor 2 Wochen

    City of Melbourne, Österreich MUFG Pension & Market Services Vollzeit

    Join to apply for the Complaints & Resolution Specialist role at MUFG Pension & Market Services A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a...

  • Escalated Disputes Resolution Lead

    Vor 4 Tagen

    Council of the City of Sydney, Österreich Hub24 Limited Vollzeit

    A financial services company is seeking a Resolutions Manager for a 12-month fixed-term contract to lead the resolution of escalated complaints. The successful candidate will drive improvements in complaint handling and ensure compliance with regulatory requirements. Key responsibilities include investigating complaints, communicating with customers, and...

  • Senior Complaints Resolution Specialist

    Vor 4 Tagen

    Council of the City of Sydney, Österreich COLONIAL FIRST STATE Vollzeit

    A financial services organization is seeking a professional for the Complaints Resolution team. This role involves managing escalated member complaints, liaising with internal and external stakeholders, and ensuring compliance with regulatory obligations. Candidates should have experience in complaints management within the financial services industry,...

  • Senior Advisor, Issues

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    Senior Advisor, Issues & Complaints Resolution Base pay range A$129,000 – A$142,000 per year About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work‑related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and...

  • Senior Advisor, Issues

    Vor 6 Tagen

    City of Parramatta Council, Österreich NSW Department of Customer Service Vollzeit

    Senior Advisor, Issues & Complaints Resolution Base pay range A$129,464.00/yr - A$142,665.00/yr About us SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and...

  • Senior Advisor, Complaints

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Nsw Department Of Customer Service Vollzeit

    A state government department in Australia is seeking a Senior Advisor for Issues and Complaints Resolution. This role involves providing expert advice for managing complaints, ensuring compliance with regulations, and enhancing service quality. Ideal candidates will have strong analytical skills and experience in complaints management. The position offers a...