Service Manager

Access Services Group is the service division of Access Group Australia and is a major provider to the Australian sales and rental equipment industry providing service and support. We specialize in the maintenance, repair, and refurbishment of all types of equipment including scissor lifts, boom lifts, telehandlers, lighting towers and generators supplied by world leading brands such as Genie, JLG, Merlo and Globe Power. Our success is due to having the most experienced and respected teams of professional, factory-trained service staff in the industry. With a reputation built on perfection and extensive years of experience in maintenance, repair and aftermarket service, Access Services Group is the most trusted choice in the access equipment industry, supporting Access Group's hire companies and external clients with equipment fleets they own or have on hire. Lead with precision. Deliver with purpose. Join Our Team as a Service Manager We're seeking an experienced and driven Service Manager to lead our Workshop and Yard Operations at our Laverton North branch. Reporting directly to the General Manager-Director, you'll play a pivotal role in guiding our service team, ensuring operational excellence, and championing a strong safety-first culture. This is a full-time role at our Laverton North branch, Monday to Friday (7am - 5pm) offering the opportunity to make a real impact across our business. What You'll Be Responsible For Leading the service department to deliver on agreed budgets, revenue targets, and profitability. Driving a culture of outstanding customer service across the entire business. Building strong, respectful relationships with customers, suppliers, and key stakeholders. Overseeing procurement activities and external sales within the service division. Managing and mentoring the field service team. Growing the external servicing arm of the Access Services Group to bring in new clientele. Collaborating with internal teams and nurturing long-lasting stakeholder partnerships. Reviewing and refining processes to drive continuous improvement, efficiency, and seamless service delivery. Upholding and promoting our Zero Harm safety culture across all operations. You live our core values - People, Safety, Respect, Communication, and Continuous Improvement - and bring experience and confidence to lead a high-performing team. In addition, you will have: Demonstrated experience managing service teams within equipment servicing, periodical inspections, preventative maintenance, and repairs (e.g., EWPs, Lighting Towers, Telehandlers). Strong technical knowledge across diesel engines, hydraulic systems, and electrical components. The ability to multitask, prioritise, and thrive in a fast-paced environment while achieving KPI and performance targets. Strong problem-solving abilities and a proactive, solutions-focused mindset. Excellent written and verbal communication skills. A strong commitment to safety and safe working practices. Why You'll Love Working With Us Competitive remuneration aligned with your experience. A stable, well-established organisation with strong growth. Ongoing training and genuine opportunities for career development. Supportive leadership that wants to see you succeed. Reward & Recognition programs that celebrate your achievements. Access to our Employee Assistance Program (EAP). A positive, inclusive workplace committed to continuous improvement. A strong family-oriented culture and a genuine focus on ZERO Harm-every day. If you're an experienced leader who thrives in a dynamic environment and you're ready to take the next step in your career, we'd love to hear from you. Click "Apply Now" and upload your resume and cover letter. Access Services Group is proud to be an Equal Opportunity Employer. We value diversity and encourage applications from women and Indigenous Australians. Applicants must have the right to work in Australia. #J-18808-Ljbffr