Hotel Front Office Reception
Vor 4 Tagen
The Sebel Launceston is a 53-room apartment‑style property located in the heart of the historic city of Launceston, Tasmania. Catering to both corporate and leisure guests, the property features 2 conference rooms and an onsite bar & restaurant. About the Role We are looking for a dynamic, problem‑solving hospitality professional to join our Front Office team as a Front Desk Reception officer. This part‑time or full‑time position requires 15–38 hours per week, mainly 3 pm–11 pm, with possible morning shifts. Responsibilities Provide check‑in and check‑out services at the hotel reception. Handle reservation queries via telephone and email, using sales techniques to meet guest needs. Run end‑of‑day audit processes. Offer miscellaneous assistance to guests to enhance their visit to Launceston. Act as an ambassador for the hotel in all customer engagement. Manage guest concerns and find suitable resolutions. Perform accounts payable and receivable tasks. Qualifications Experience with hotel booking systems, particularly Opera. Opera system experience preferred; comprehensive training will be provided for suitable candidates. Previous customer service experience in hospitality strongly preferred. Passion for providing memorable customer interactions and ability to multi‑task. Ability to work independently and under pressure. Outstanding personal presentation, communication and interpersonal skills. Attention to detail, loyalty and reliability. Unrestricted Australian work visa required; no sponsorship available. Important Note Please note : This role is pivotal to the guest experience. Our guests represent a broad cross section of society, have a wide range of needs and expectations, and expect a high level of performance from the successful applicant. About The Sebel Launceston The Sebel Launceston is a franchise property within the Accor Group, one of the largest and most successful hotel groups in the world. Accor provides development opportunities, employee discounts and benefits, and career opportunities that can take the right people to amazing places. #J-18808-Ljbffr
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