Hotel Receptionist Receptionist
vor 2 Wochen
Panache Hotel Group (PHG) is a dynamic and rapidly expanding hotel management company specialising in short‑term accommodations, hotels and independent serviced apartments. With headquarters in Western Australia, PHG currently operates five distinguished hotels in Perth and Melbourne. We are now seeking passionate and professional individuals to join our Front Office Team at Mantra 100 Exhibition, located at 100 Exhibition Street in Melbourne CBD. PHG will commence operations at this property from 8th December, and we require suitable candidates who can start on or after 8 December and attend mandatory onboarding training one week prior to opening. About the Role We are recruiting for Hotel Receptionists (AM Shift & PM Shift). This role is essential in delivering excellent guest experiences and ensuring the smooth day‑to‑day operation of the hotel. The ideal candidates will have strong communication skills, attention to detail, and a genuine passion for hospitality. Key Responsibilities Provide exceptional service and create memorable guest experiences from check‑in to check‑out Handle guest enquiries and resolve issues professionally and efficiently Process payments and manage guest accounts using the hotel PMS system Assist with daily reporting, reservations and general front‑office administration Maintain safety, security and presentation standards throughout the shift (PM Shift only): Perform nightly audits, prepare financial summaries and ensure system rollovers are completed accurately before reception closes About You Previous hotel front‑office or customer service experience preferred Strong communication, interpersonal and problem‑solving abilities Competent with Microsoft Office; experience with Newbook or Opera Cloud is an advantage Ability to work independently, multi‑task and perform under pressure Flexibility to work weekends and public holidays on a rotating roster Potential future 24‑hour reception operations—candidates with night shift availability will be highly regarded If you’re reliable, service‑oriented and passionate about hospitality, we would love to hear from you. Application Details Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years’ experience do you have as a Hotel Receptionist? Which of the following property management systems (PMS) do you have experience with? How much notice are you required to give your current employer? Are you available to work public holidays? Do you have a current Australian driver’s licence? Do you have native or bilingual proficiency in any languages other than English? #J-18808-Ljbffr
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