Customer Support Team Coordinator

vor 19 Stunden


City of Melbourne, Österreich Sea Swift Vollzeit

Customer Support Team Coordinator Manage the customer service department on a daily basis. The Customer Support Team Coordinator ensures that all tasks associated with the Customer Service Team are performed within the required time frame. What you will be doing Direct customer service point of contact for customers, resolving day-to-day administration duties within the team. Provide a high level of customer service for all enquiries by delivering timely and accurate solutions. Efficiently plan and schedule freight coordination, liaising with shoreside operational teams (Darwin, Gove, Groote depots and Freight Agents) and Marine teams. Manage incoming enquiries over the phone and email, including those from Sugar CRM, and oversee the customer support team's workload. Update schedules on the company website and distribute customer notifications via Mailchimp when required. Provide ongoing training to customer support team members. What we ideally require from you Extensive customer service experience. Proficiency in Microsoft Office and general computer skills. Possession of an up-to-date open driver's licence (desirable). Excellent communication and interpersonal skills. Well-developed customer service skills. Strong work-planning and time‑management abilities. High level of accuracy and attention to detail. Quick learner with a positive attitude toward life. About the company Sea Swift is Northern Australia's largest shipping company, with an extensive marine transport network ensuring that the world is at our customers' doorstep. Benefits Work‑life balance Study leave and paid training Employee assistance programme Training and development plans Rewards and recognition framework Discounted health insurance You must have the right to live and work in Australia to apply for this role. Only successful candidates will be contacted. The successful applicant will be subject to interview, reference checks, drug and alcohol screening and a pre‑employment medical. Sea Swift is an equal opportunity employer. #J-18808-Ljbffr



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