Manager, Premier Relationships

Join to apply for the Manager, Premier Relationships role at NAB . Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. As Manager, Premier Relationships, you’ll join NAB’s Premier Banking team that’s doubling down on customer obsession—understanding customers’ financial goals and providing personalised solutions to meet their needs. Responsibilities Use superior relationship and coaching skills to achieve business goals through the leadership of people and other key stakeholders including the development of quality internal and external networks. Ensure consistent and professional leadership and deliver exceptional customer service by demonstrating actions and behaviours consistent with NAB Corporate Principles and Compliance Standards. Be accountable for the effective deployment of resources within your appointed area including career/succession planning, staff leave management & recruitment/selection activities. Identify LAM opportunities and implement action plans to ensure the overall growth of the business. Influence a team to work at the peak of their performance standards, bringing in prospects, sales and referrals and to create a superior customer experience. Qualifications Extensive experience in retail/commercial banking and/or credit assessment & management, with a proven track record in sales and a passion for customer service. Exceptional leadership skills with a proven track record of achieving results through people. The ability to lead group discussions, identify future business opportunities and implement complex national strategic plans. Strong coaching and mentoring skills in providing ongoing feedback, training, development, and support to strengthen and enhance skills & knowledge. Proven experience in successfully leading a team operating in a franchise-like environment, or possesses the capability to quickly adapt to leading a team to operate successfully in such an environment. Sound knowledge and skills in banking regulations, practices and procedures; credit assessment and associated issues; full range of bank products; company/commercial law; accounting principles and practices. Diversity and Inclusion A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. Application Process For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Banking #J-18808-Ljbffr