Customer Service Officer

Join a leading building and supply company as a Customer Service Officer, delivering exceptional support to customers, processing orders and payments, and ensuring smooth day to day operations while contributing to a positive and efficient team environment. About Us Our client is a well-established and highly regarded building supplies company known for its quality products and exceptional customer service. With a strong reputation in the industry, they pride themselves on professionalism, reliability, and supporting both customers and staff. This is an exciting opportunity to join a respected organisation that values teamwork, excellence, and career growth. Responsibilities We are seeking a proactive and highly organised Customer Service Officer to join a well-established building supplies company in the Northern Beaches. This is a hands‑on and varied role where you will be the first point of contact for customers, providing support face‑to‑face, over the phone, and via email. From processing orders and payments to assisting with stock inquiries and general operations, you will play an important role in ensuring the team and business operate seamlessly. At times, you may also be required to liaise with other departments and assist with internal reporting, making this an exciting opportunity to gain exposure across different areas of the business. Key Responsibilities Serving customers in-person, over the phone, and via email, providing timely and professional assistance. Processing customer purchase orders accurately and efficiently. Completing customer payments and maintaining accurate transaction records. Providing product information and guidance to help customers make informed purchasing decisions. Resolving customer inquiries, complaints, and issues in a proactive and professional manner. Maintaining and updating customer records and databases. Liaising with other departments to ensure orders are fulfilled correctly and on time. Assisting with stock monitoring, inventory checks, and internal reporting. Supporting the team with day-to-day operational tasks as required. Performing general administrative duties including filing, system updates, and office coordination. Contributing to a positive and efficient team environment. Your Profile The ideal candidate for the Customer Service Officer position will have previous experience in customer service, retail, or trade environments, bringing strong communication, organisational, and problem‑solving skills. This role suits someone who is proactive, detail oriented and thrives in a fast paced environment where no two days are the same. Essential: Previous experience in customer service, retail, or trade, with the ability to manage competing priorities and provide accurate, efficient support to customers. Ideal: Experience handling face‑to‑face, phone, and email customer interactions, with exposure to order processing, payments, stock monitoring, or operational support. Desired attributes: A professional, approachable, and collaborative individual with strong multitasking skills and attention to detail. Proficiency in Microsoft Office and experience with POS or order management systems are highly regarded. A positive attitude, reliability, and a “can‑do” approach are critical to success in this role. Flexibility to assist with occasional operational tasks outside standard duties is an advantage. We are offering an exciting opportunity that is available immediately for the right candidate. This position is a Permanent Full Time role based in the Northern Beaches, NSW. Candidates must be available for a face‑to‑face video call interview with Adecco as a first step for this role. For any questions, please call *** or email ***************@adecco.com.au To ensure your application is thoroughly reviewed, we ask that you please apply via this job advert and not email your resume. I appreciate your cooperation. #J-18808-Ljbffr