Patron Services Manager
Vor 5 Tagen
Position Overview Sydney Lyric, Capitol Theatre, and Foundry Theatre, Sydney – Hours of work: Business operations run Tuesday – Sunday. Regular 38‑hour work week expected across 5 days with reasonable overtime when required. Work roster to be mutually agreed, with presence over the weekend, evening and public holiday operations expected. We have an exciting opportunity for a leader with a passion for the theatre industry and customer service to join our Patron Services team. In this role, you will work directly with the Head of Patron Services to make our theatres great venues for up to 35,000 patrons per week to visit. Day‑to‑Day Responsibilities Oversee all FOH operations before, during, and after performances and events, ensuring excellent customer service standards are met. Coordinate venue readiness including cleanliness, accessibility, signage, and comfort. Liaise with stage management, box office, technical crew, and other departments for smooth event execution. Manage the arrival, seating, and departure of patrons, including late‑comer and accessibility policies. Foster a positive, inclusive, and service‑driven team culture and provide regular feedback, support, and professional development. Recruit, train, supervise, and roster FOH casual staff and supervisors. Lead pre‑show briefings and assign roles/responsibilities. Ensure adherence to WHS and emergency procedures and act as Area Fire Warden or warden as required during evacuations and drills. Handle incidents and first‑aid situations appropriately and promptly, and oversee RSA compliance. Prepare show reports, incident logs and customer feedback summaries. Maintain accurate staff and attendance and timesheet records. Manage front‑of‑house equipment, uniforms and supplies. Qualifications & Experience 5+ years proven experience in a supervisory or managerial front‑of‑house role in theatre, hotel or luxury hospitality. Current RSA licence. Strong communication, leadership, organisational and administrative competency. Excellent customer service and conflict resolution abilities and the ability to remain calm and professional under pressure. Sound understanding of work health and safety, emergency and first aid procedures. Immaculate personal presentation. Genuine passion for the performing arts industry, a positive ‘can‑do’ attitude and a desire to make a difference within our organisation. Why Foundation Theatres? We offer a stable, full‑time position with a generous salary aligned to experience. As an Australian family‑owned and operated organisation, we bring the best commercial theatrical content from around the world to Sydney and provide an exciting environment for presenting exceptional 5‑star theatre service. You will have the opportunity for long‑term stability, direct access to the executive team, and personal growth opportunities. We celebrate diversity, offer a wellness program with additional leave days, and provide an EAP program. How to Apply If this role sounds like you, please send your CV and cover letter to the Head of Patron Services at . #J-18808-Ljbffr
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