Duty Manager
vor 3 Wochen
The beautiful township of Kiama is located just 1.5 hours south of Sydney by road and 2 hours by train. Kiama is a holiday paradise and popular weekend destination. The Kiama Leagues Club is a very modern Club that has taken full advantage of its location with plenty of glass, flowing rooms and lovely open areas. With approximately 80 staff, Bistro, Bars, and regular entertainment, this is a busy, popular venue. The Club is seeking an experienced Duty Manager - Full Time to join the busy team servicing a medium sized Club in its entirety with plans of growth well underway. About the role: This role will be the critical link between senior management and operations; suitable for a hands‑on, experienced hospitality leader. As the escalation point for all guests, a customer‑centric approach will be crucial to your success in this role and ensuring that service standards of the venue are met. You will be responsible for overseeing the smooth operations of the club on a shift‑by‑shift basis. Duties include Ensure staff and patrons adhere to all relevant policies, procedures and legislation. Enforce all AML/CTF, legislation, self‑exclusion and patron welfare checks. Direct staff on shift and allocate breaks in accordance with operational requirements. Develop and maintain positive relations with members, including managing patrons and member complaints in a timely and effective manner. Oversee external contractors, security, maintenance of facilities and ensure WHS standards are met for the Club to guarantee staff and patron safety. Execute opening/closing procedures including shift report. Respond to first aid and/or emergency situations to ensure staff and patron safety, accurately record any incidents, and report. Reconcile till floats, ensure sufficient cash flow on shift and denominations meet operational needs, verify and report any cash variations, and complete banking. Oversee smooth gaming operations including clearance, troubleshooting machines, fixing and reporting machine faults. About you: Minimum 2 years’ experience in a supervisory role, with demonstrated experience in mentoring and developing team members. Extensive knowledge of operations across all departments in a Club, including gaming and food and beverage services, and all relevant legislation. Passionate about the hospitality industry and committed to delivering an exceptional customer experience. Inspiring and influential leadership and management skills, with experience in mentoring and developing team members. RSA, RCG, Advanced RCG. First Aid Certificate. NSW Food Authority basic food handling certificate. We offer: A competitive remuneration package. 5 weeks annual leave. 4‑day rotating roster (3 days off). 36 hour working week (Paid for 38). A supportive team, with scope to develop your career (portfolio days for development). Flexible and supportive leadership that wants to help develop your skills. Free Onsite parking. Free staff meals and soft drinks. Ongoing training & development. To apply simply email **********@kiamaleagues.com with your resume and cover letter. Please note, only shortlisted candidates will be contacted. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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DUTY MANAGER
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