Customer Service Administrator

Great supportive team environment and great company culture Varied and rewarding role with great company benefits Innovative, global engineering company based in Belrose on Sydney's Northern Beaches Change your future. Start your dream role with Dematic today Competitive salary + super Fitness Passport - Discounted access to a wide network of gyms, pools and fitness facilities across the country Exclusive health cover via Medibank - 9% discount on corporate health plans designed to fit every lifestyle, life stage and budget Opportunity to work within a dynamic team within a larger organisation Excellent Employee Referral Bonus program earning $$ Learning & Development - financial support for further education, career development and global opportunities Paid parental and carers leave as well as Purchase leave Salary sacrificing options and novated leasing available Corporate discounts on car rentals and IT products / accessories Free annual flu vaccination Key Responsibilities Respond to and triage all incoming Contact Centre calls and emails, delivering professional and timely customer support Create, process, and update incident requests across multiple ERP systems and customer portals Process Repair Centre documentation, ensuring all repair forms are completed accurately and efficiently Provide daily administrative support to the Contact Centre and complete all administrative tasks for the Field Service team Collate and distribute weekly and monthly incident reports to internal stakeholders and external customers, escalating Priority 1 issues promptly Liaise with technicians, customers, and the Field Service Manager regarding incident updates Perform Safety Administration duties, including updating contractor and staff portals and monitoring the safety inbox daily Support general administration functions, assist with internal reporting, and provide back-up support to the broader Administration Team when required About the Role Based at our Head Office in Belrose on Sydney's Northern Beaches, we are seeking a motivated and enthusiastic Contact Centre Administrator to join our Customer Service Division. Reporting to the Administration Manager, you will be responsible for handling calls and emails, processing incident requests, and providing essential support to both the Contact Centre and wider Administration teams. This role plays a vital part in maintaining smooth communication between customers, technicians, and internal departments. You will be expected to conduct yourself professionally while engaging with customers and colleagues across the business. About You You bring a strong customer service focus, excellent communication skills, and the ability to multitask in a dynamic environment. You thrive in a collaborative, fast‑paced team and take initiative in managing your responsibilities. Key Skills & Experience Proficient in Microsoft Word and Excel Strong ability to multitask in a fast‑paced environment High attention to detail and excellent organisational skills Excellent communication skills – phone, written, and face‑to‑face Strong initiative and problem‑solving abilities Ability to work effectively within a team Experience using multiple ERP systems (desirable) Why Join Dematic Become part of a supportive, collaborative team within a global leader in the material handling industry. With over 11,000 employees worldwide – and more than 800 across Australia and New Zealand – we partner with our customers to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Dematic offers stability, professional growth, and the chance to contribute to a high‑performing environment. Enjoy working close to home on Sydney's beautiful Northern Beaches while developing your career with an industry leader. How to Apply Apply now if you're an organised, service‑focused administrator looking for your next career opportunity submit your latest CV and cover letter – explaining why you are a good fit for the role MUST have full Australian working rights Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted. Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment‑free workplace. #J-18808-Ljbffr