Performance Relationship Manager

Overview Performance Relationship Manager responsible for building and maintaining strong relationships with key suppliers, ensuring their performance aligns with the organisation's goals and objectives. Responsibilities Establish and maintain strong, collaborative relationships with key suppliers and stakeholders, including regular visits to their offices to ensure effective communication and strengthen partnerships. Conduct regular supplier performance reviews, evaluating adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Hold suppliers accountable for SLAs, forecasts, and capacity; intervene proactively with corrective action. Act as the primary conduit between external partners, suppliers, and internal departments to resolve issues and ensure productive outcomes. Develop and implement strategies to enhance supplier performance, identifying areas for improvement and executing corrective actions in collaboration with the Commercial Network team. Deliver scorecards to suppliers in a collaborative, face-to-face setting. Analyse performance data to identify trends, concerns, and opportunities for improvement; prepare comprehensive reports for internal stakeholders. Identify and assess potential risks in supplier relationships and develop mitigation strategies to minimise impact. Contribute to the development and implementation of the organisation's supply chain strategy to improve efficiency, cost-effectiveness, and resilience. What Experience You’ll Bring Minimum of 3-5 years of experience in a supply chain management role with a focus on supplier relationship management and performance evaluation. Substantial experience and current knowledge of the building repair / construction industry, including its relationship with the Insurance sector. Experience working with KPIs/SLA metrics and demonstrated negotiation and influencing skills. Strong contract management skills with a solid understanding of supply chain principles and practices. Excellent analytical and problem-solving skills to review reports and data to identify trends. Proficiency in relevant software/tools and the ability to build and maintain strong relationships with internal and external stakeholders. Our Perks Location: Hybrid - Melbourne offices with some work-from-home flexibility. Additional leave options: paid ME day, paid volunteer day, and the option to purchase extra leave with flexible work arrangements. Paid parental leave and other benefits. Award-winning Workplace Giving Program with dollar matching for registered charities. Development opportunities with internal programs and access to online courses. Employee discounts on Budget Direct insurance products. Recognition programs and incentive schemes for high performers. Onsite facilities and spaces for nursing mothers; end-of-trip facilities. Active social and community activities across sites. Access to Rewards Gateway for rewards, discounts, and peer recognition. About Us Auto & General (A&G) is a fast-growing major motor and home insurer in Australia, delivering insurance products and solutions through Budget Direct and partnerships with ING, Qantas and Virgin Money. Our products protect customers across Car, Motorbike, Home, Contents, Pet and Travel Insurance, with Roadside Assistance. We operate with a culture of high performance and integrity and continually seek talented individuals to join us. If this sounds like you, apply today. We encourage you to click APPLY NOW and submit your application. Auto & General values individual differences and fosters an inclusive culture. Important Note for Agencies A note from Auto & General to recruitment agencies: Please avoid unsolicited resumes to our Recruitment Team or Hiring Leaders. Auto & General is not responsible for fees related to unsolicited resumes. #J-18808-Ljbffr