Performance Relationship Manager

Overview As our new Performance Relationship Manager, you will play a strategic role in building and maintaining strong relationships with our key suppliers, ensuring their performance aligns with the organisation's goals and objectives. Key Accountabilities Establish and maintain strong, collaborative relationships with key suppliers and stakeholders, conducting regular visits to their offices to ensure effective communication and strengthen partnerships Conduct regular supplier performance reviews, evaluating their adherence to agreed-upon Service Level Agreements and Key Performance Indicators Hold suppliers accountable for Service Level Agreements, forecasts, and capacity, intervening proactively with corrective action Act as the primary conduit between external partners and suppliers, and internal departments, to resolve issues and ensure productive outcomes Develop and implement strategies to enhance supplier performance, including identifying areas for improvement and executing corrective actions, in collaboration with the Commercial Network team Deliver score cards to suppliers in a collaborative, face-to-face setting Analyse performance data to identify trends, areas of concern, and opportunities for improvement, and prepare comprehensive reports on supplier performance for internal stakeholders Identify and assess potential risks associated with supplier relationships, including developing and implementing mitigation strategies to minimise the impact of potential risks Contribute to the development and implementation of the organisation's overall supply chain strategy, identifying opportunities to enhance its efficiency, cost-effectiveness, and resilience What Experience You’ll Bring Minimum of 3-5 years of experience in a supply chain management role, with a focus on supplier relationship management and performance evaluation Substantial experience in and current knowledge of the building repair / construction industry including the relationship between the industry and the Insurance sector Experience working with KPI’s/SLA’s and how they are used to improve performance and with demonstrated negotiation and influencing skills Strong contract management skills along with in-depth understanding of supply chain principles and practices Excellent analytical and problem-solving skills used to review reports and data/information to identify trends Proficiency in using relevant software and tools, and the ability to build and maintain strong relationships with internal and external stakeholders Our Perks Location: Hybrid - This role is based out of our Sydney offices and some WFH flexibility. Options for extra leave - Paid ‘ME’ day, one paid volunteer leave day annually, and the option to purchase up to two additional weeks of leave per year with flexible work arrangements. Paid parental leave - Paid parental leave and other benefits. Award Winning Workplace Giving Program - Workplace giving with company dollar match for registered charities. Development opportunities - Access to internal programs and a wide range of online courses. Employee discounts - Discounts on Budget Direct insurance products. Recognition programs - Employee recognition and incentive schemes. Onsite facilities - End-of-trip facilities and private spaces for nursing mothers. Social activities - Annual celebrations, family days and regular events across sites. Rewards platform - Access to Rewards Gateway with rewards, discounts and recognition. About Us Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands. Our range of general insurance products protect customers’ possessions on the road, at home and on holiday with Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of “high performance with high integrity” underpins our values and the way we interact with our customers, the community and each other. If this sounds like you, apply today. Note for recruitment agencies: We politely ask that you avoid making approaches or sending unsolicited resumes to our Recruitment Team or Hiring Leaders. Auto & General is not responsible for fees related to unsolicited resumes. #J-18808-Ljbffr