Director of Retail Consulting

vor 3 Wochen

Haymarket, Österreich Focal Systems Vollzeit
Remote with travel to customers' sites

Located in Sydney, Australia

Permanent, Full-time

Who we are

Focal Systems

is the industry leader in retail AI solutions. We are a Silicon Valley based, deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with the top retailers in the world.

What we are looking for

We are looking for a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact. Reporting to the VP of Customer Success, the Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will grow the Retail Consulting team in Australia. An ideal candidate will have extensive experience in retail consulting, change management and team leadership.

What you will be doing

Consult with our customers in retail on how to best apply Focal to improve their operations

Lead the change management process with our customers as they trial and adopt Focal

Maximize efficiency and productivity through process analysis and interdepartmental collaboration

Seek and act upon opportunities for expansion within our customers

Lead a team of Customer Success Managers/Retail Consultants in Australia

Build relationships with and secure support from key stakeholders

Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data

Be the voice of the customer to help guide the Focal product roadmap and prioritization

Proactively address barriers to success

Understand the customer's business, define success criteria, and build plans to exceed expectations

What you need to be successful

8+ years professional experience in retail consulting or change management, ideally within grocers

Ability to forge relationships with VP and C level executives

Understanding of key success factors, trends, and strategies in the grocery industry

Proven ability to plan and manage the operational process for maximum efficiency and productivity

Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

Great understanding of account management and customer success OKRs, KPIs & ROI

Excellent communication, presentation, and demonstration skills

Ability and desire to work independently in an unstructured environment in locations remote from company HQ

What we offer

We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

Competitive Salary & Attractive Stock

Health Insurance

Paid Time Off

Education grant

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