Customer Service Assistant

Add expected salary to your profile for insights Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry. We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow. WHAT WE OFFER Comprehensive training and ongoing support. Opportunities for career advancement within the company. Supportive and friendly team environment. WHAT WE ARE LOOKING FOR Previous experience in the hire or construction industry or a similar role would be advantageous. Ability to handle multiple tasks simultaneously in a fast-paced environment. Genuine interest in machinery and equipment (training will be provided). Positive attitude and a collaborative team player. Proficiency in basic computer applications. Forklift licence and white card will be highly regarded. Working Hours – Full time role 47.5 hours Monday – Friday and availability to work on some weekends. Must be able to work on Saturday mornings. About the role We are looking for two superstar Customer Service Assistants to join our constantly growing business based in Morayfield. We are looking for a casual and a full time CSA. You will be responsible for but not limited to: Greet and assist customers, providing exceptional service in all customer interactions. Maintain cleanliness and support smooth operation of the branch showroom, yard, and storage areas. Complete inspections, clean, maintain hire equipment to a high standard. Coordinate with operation and workshop team members to ensure timely preparation and availability of equipment. Instruct and demonstrate to customers how to safely use our equipment. Pickup and deliver equipment from customer sites and between branches. Safely load and unload equipment. Process hire contracts, including paperwork and payment transactions. Provide detailed information on equipment usage, availability, and pricing. Assist with general tasks as needed. Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a customer service assistant? How many years' experience do you have in the construction industry? Which of the following forklift licences do you have? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Do you have a current Australian driver's licence? Retail & Consumer Products 101-1,000 employees Master Hire has a large range of hire equipment solutions for your construction, industrial, mining, infrastructure, commercial trade and Do It Yourself home projects. With over 35 years experience, Master Hire aims to provide you with affordable and effective solutions to your requirements through an extensive range of rental equipment. Personal service and late model, quality equipment have made Master Hire a market leader in the equipment hire industry. #J-18808-Ljbffr