Customer Service Assistant

vor 4 Wochen

City of Melbourne, Österreich Tonic Australia Vollzeit

Customer Service Assistant Gardenvale, Victoria, Australia Role Summary In this part‑time position, you will play a crucial role in our office environment from Monday to Friday. Your responsibilities include managing order placements and fast‑tracking, maintaining clear and timely communication with sales agents and B2B customers, and coordinating with warehouse and freight teams. You will also track deliveries, prepare and issue invoices, and keep third‑party websites updated with inventory, product descriptions, images, and pricing. Additionally, you will support finance with reconciliation tasks and assist in coordinating samples, catalogues, trade representative kits, trade events, and general office/facilities management. Get notified about new Customer Service Assistant jobs in Gardenvale, Victoria, Australia. Key responsibilities Process customer orders accurately and fast‑track when required. Act as primary point of contact for sales agents and B2B customers, phone and email communication. Coordinate with warehouse and freight partners to schedule shipments and resolve issues. Track orders and proactively update customers on status and delivery ETA. Generate and issue invoices; support finance with order‑to‑invoice reconciliation. Update inventory levels, descriptions, product images and pricing on third‑party websites and B2C sites. Help coordinate product samples, trade show logistics and onsite support. Support general workplace activities and facilities management as needed. Skills & experience 1–3+ years in customer service, order management or operations (B2B preferred). Strong organisational skills, excellent time management and attention to detail. Confident phone manner and professional written communication skills. Experience with invoicing and basic reconciliation processes. Comfortable using ERPs/CRMs, Excel and online marketplace platforms. Advanced Microsoft Office suite (Excel – pivot tables, VLOOKUP/XLOOKUP, formulas, basic macros; Outlook, Word, PowerPoint). Experience with third‑party selling platforms – Market Time preferred; familiarity with Myer Marketplace, Faire and similar platforms advantageous. Xero experience (invoicing and reconciliation). Familiarity with Xero, Unleashed and other accounting systems. ERP/CRM experience, strong attention to detail, excellent phone and written communication, time management and organisational skills. Problem‑solving mindset, ability to multitask and work under pressure. Team player who can also work independently. Experience coordinating with warehouses and freight forwarders. Prior exposure to trade events and sample management. What we offer Competitive salary and benefits. A collaborative, fast‑paced environment with opportunities to grow. How to apply Please send your CV and a brief cover letter to with the subject line "Customer Service Assistant - Application" (or apply via our careers page). Applications reviewed on receipt. #J-18808-Ljbffr

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