Equities Customer Representative

Vor 5 Tagen

Council of the City of Sydney, Österreich AUSIEX Vollzeit

Equities Customer Representative - Sydney AUSIEX is a leading provider of equities execution, clearing & settlement services for financial intermediaries. With over 25 years of local market experience and backed by Nomura Research Institute, we offer innovative trading solutions built on proven technology. Why people love working at AUSIEX Career Development and Growth Opportunities: We prioritise your professional growth and offer various opportunities for career development. We provide company-paid accreditations such as RG146, ADA 1, and ADA 2, and opportunities to obtain a Designated Trading Representative (DTR) license. Flexible Work Practices: We understand the importance of work‑life balance, offering flexible work practices, including one day a week home‑working. Paid Parental Leave: 12 weeks of primary paid parental leave and 4 weeks of paid secondary parental leave. Financial Wellbeing Offerings: Discounted staff trading rates, salary continuance insurance, and novated leasing options. Wellbeing Offerings: Comprehensive Employee Assistance Program providing physical, mental and emotional support. Responsibilities Provide outstanding customer service, ensuring customer needs are met and exceeded. Support customers with enquiries or issues (e.g., website navigation, process assistance, current market conditions, company announcements, account changes). Support placing, amending, and cancelling trades on the ASX/Cboe. Educate customers on share trading mechanics and associated processes. Assist customers with submitting applications. Track client requests sent to the Operations team and follow up on pending issues. Collaborate with colleagues and stakeholders to deliver expert solutions and add value to the customer experience. Stay up-to-date with industry trends and developments. Identify and escalade risks and issues in a timely manner. Skills & Experience A passion for customer service and a genuine desire to make a positive impact on our clients’ experience. Experience in a contact centre or financial markets/services industry (not essential). Excellent communication skills, both verbal and written. A collaborative mindset. Risk mindset – proactively identify, understand and act on risks. Tertiary related qualifications in a business-related discipline (not essential). Adaptability and resilience to thrive in a fast‑paced organisation. Seniority level Entry level Employment type Full‑time Job function Customer Service Referrals increase your chances of interviewing at AUSIEX by 2x. Inclusion and diversity are part of who we are. Together, we continue to build an inclusive culture that enables, values, and celebrates the diverse opinions of our employees. If you need assistance or adjustments to fully participate in the application/interview process, please contact Are you ready to embark on an exciting journey with us? Apply today and be a part of our dynamic and fulfilling work environment #J-18808-Ljbffr

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