Site Manager

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Job Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market. Site Manager – Queanbeyan Job Description / The Role – Toll Group are currently seeking a dedicated and driven Site Manager to oversee and lead our operations alongside a leading beverage supplier at the Queanbeyan and Nowra sites. This is an exciting opportunity to contribute to the ongoing success of our business while developing a high-performing team and delivering outstanding customer service. As the Site Manager, you will be responsible for managing day-to-day operations, ensuring KPIs are met, and driving improvements in service quality. You will also oversee customer relations, ensuring a win-win approach to business solutions, and play a key role in budgeting, forecasting, and achieving business goals. Your leadership will ensure that legislative requirements are met, and all site activities align with Toll’s safety, operational, and performance standards. Key Accountabilities / A day in the life of a Site Manager - Safety & Operational Excellence: Develop and foster a culture of safety, operational excellence, and continuous improvement. Achieve year-on-year improvements in safety and operational metrics across both Queanbeyan and Nowra sites. Lead the implementation of HSE management systems, ensuring a zero-fatality safety culture and compliance with all health, safety, and environmental standards. Business & Market Planning: Develop and deliver business and market plans that execute the CCEP ACT operational strategy, while actively monitoring and managing short and long-term business objectives. Identify and pursue opportunities for additional services and solutions with existing customers, and work with business development teams to secure new business or expand existing services. Identify and pursue opportunities for additional services and solutions with existing customers, and work with business development teams to secure new business or expand existing services. Customer Service Leadership: Champion superior customer service, focusing on delivering high-quality experiences and driving positive customer satisfaction through regular feedback and KPI management. Team Development : Build, develop, and retain high-performing teams through effective people management strategies, including employee engagement, coaching, mentoring, and succession planning. Cost and Service Optimisation: Drive cost management initiatives, ensuring cost-effective service delivery while optimising value-added services for customers. P&L Management : Oversee the Canberra P&L, monitor and report on budget variances, and activate improvement initiatives in collaboration with Finance and Commercial support teams. Pre-Requisites for Success : At least 3 years of experience in a leadership role, managing teams and driving operational performance. Strong experience in P&L management , including budgeting, forecasting, and financial reporting. Proven ability to develop and mentor high-performing teams, driving employee engagement and professional development. In-depth understanding of COR legislation and associated responsibilities. Forklift and HR driver’s licence is essential. Excellent communication and interpersonal skills, with the ability to engage and influence effectively at all levels. If you're a results-driven leader with a passion for operational excellence and customer satisfaction, we’d love to hear from you. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. Additional Information At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr