Site Manager

Site Manager – CCEP Canberra / Nowra Location: Queanbeyan, New South Wales. About Toll Group At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post. Job Description Global Logistics provides sophisticated supply chain solutions, from end‑to‑end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third‑party logistics (3PL) market. Role Overview Toll Group is currently seeking a dedicated and driven Site Manager to oversee and lead our operations alongside a leading beverage supplier at the Queanbeyan and Nowra sites. This is an exciting opportunity to contribute to the ongoing success of our business while developing a high‑performing team and delivering outstanding customer service. As the Site Manager, you will be responsible for managing day‑to‑day operations, ensuring KPIs are met, and driving improvements in service quality. You will also oversee customer relations, ensuring a win‑win approach to business solutions, and play a key role in budgeting, forecasting and achieving business goals. Your leadership will ensure legislative requirements are met, and all site activities align with Toll’s safety, operational and performance standards. Key Accountabilities Safety & Operational Excellence – Develop and foster a culture of safety, operational excellence and continuous improvement. Achieve year‑on‑year improvements in safety and operational metrics across both Queanbeyan and Nowra sites. Lead the implementation of HSE management systems, ensuring a zero‑fatality safety culture and compliance with all health, safety and environmental standards. Business & Market Planning – Develop and deliver business and market plans that execute the CCEP ACT operational strategy, while actively monitoring and managing short‑ and long‑term business objectives. Identify and pursue opportunities for additional services and solutions with existing customers, and work with business development teams to secure new business or expand existing services. Customer Service Leadership – Champion superior customer service, focusing on delivering high‑quality experiences and driving positive customer satisfaction through regular feedback and KPI management. Team Development – Build, develop and retain high‑performing teams through effective people management strategies, including employee engagement, coaching, mentoring and succession planning. Cost and Service Optimisation – Drive cost management initiatives, ensuring cost‑effective service delivery while optimising value‑added services for customers. P&L Management – Oversee the Canberra P&L, monitor and report on budget variances and activate improvement initiatives in collaboration with finance and commercial support teams. Pre‑Requisites for Success At least 3 years of experience in a leadership role, managing teams and driving operational performance. Strong experience in P&L management, including budgeting, forecasting and financial reporting. Proven ability to develop and mentor high‑performing teams, driving employee engagement and professional development. In‑depth understanding of COR legislation and associated responsibilities. Forklift and HR driver's licence is essential. Excellent communication and interpersonal skills, with the ability to engage and influence effectively at all levels. Additional Information If you’re a results‑driven leader with a passion for operational excellence and customer satisfaction, we’d love to hear from you. At Toll, you can play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity to learn, grow and make an impact. At Toll everyone is welcome, including those of all ages, ethnicities, genders and abilities. You must be entitled to work in Australia and be prepared to undertake pre‑employment checks, including a criminal history check and medical examination. #J-18808-Ljbffr