Service Analyst
vor 3 Wochen
Kickstart Your Tech Career as a Service Desk Analyst Are you passionate about ICT support and delivering exceptional customer service ? Randstad is recruiting on behalf of EDConnect, Service & Channels, seeking motivated individuals to join our team in Wollongong as a Service Desk Analyst This is your chance to be the crucial first point of contact, resolving technical issues and connecting customers with the right solutions. The Opportunity Awaits Role: Service Desk Analyst (First-Level Technical Resolution) Business Unit: EDConnect, Service & Channels Duration: 12 January 2026 - 26 June 2026, with a possibility of extension Pay Rate: $35.15 per hour ⏰ Work & Location Location: Wollongong (Office & Work From Home Hybrid Model) Hours: 7 hours per day / 35 hours per week Shift Roster: Rotational shifts (7.5 hours including an unpaid lunch break) between 8:00 am - 5:00 pm . This is a non-negotiable requirement. Training: Mandatory 1-2 weeks of on-site training is required. Post-Training: Transition to a 50% Office & Work From Home hybrid model or 100% Office , dependent on performance during training. Key Responsibilities You will be the vital link between our customers and technology, providing first-level resolution for all reported ICT-related incidents. This involves working collaboratively with internal technology units to ensure smooth and effective service delivery. ✔️ Your Desired Skills & Experience We are looking for candidates who can demonstrate a strong alignment with the core elements of the role, particularly in customer service and technical support: Customer Service Excellence: A strong focus on delivering a high level of customer service. Technical Troubleshooting: Experience in troubleshooting basic ICT hardware and software . Service Desk Experience: Demonstrated operational service desk or contact center experience . Communication: Ability to clearly communicate and convey technical information to customers. Outcome Delivery: Proven ability to successfully deliver outcomes to an agreed schedule. Bonus Skill: Preferred (but not essential) knowledge of the Remedy helpdesk framework . Ready to Apply? If your industry experience and professional skills complement this role, we want to hear from you Your application must be concise and directly address how your skills match the required technology layers and the nature of the role (i.e., customer service & contact center experience). Mandatory Pre-employment Checks: Working with Children Check (WWCC) 2 Professional References DOIS Form Police Check Don't miss this opportunity to be a Service Desk Analyst in Wollongong Apply today and help us keep connected. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. #J-18808-Ljbffr
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Solutions Analyst
Vor 6 Tagen
City of Parramatta Council, Österreich Solutions Analyst VollzeitOverview Ready to make a splash in your career WaterNSW is seeking an experienced Solutions Analyst (Operations Applications) (Full Time Permanent) to join our team. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life your contribution will be...
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Service Desk Analyst
vor 3 Wochen
Wollongong City Council, Österreich Wirrigan Group VollzeitContract: 12/01/2026 - 26/06/2026 with possibility of extension Location: Parramatta, Newcastle, Wollongong, and Bathurst As a Service Desk Analyst you will be the first level of technical resolution for all reported ICT-related incidents and requests, working closely with key internal stakeholders across various technology units to ensure efficient and...
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Cyber Security Analyst
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Wollongong City Council, Österreich NSW State Emergency Service VollzeitA leading Australian emergency service is seeking a Cyber Security Analyst to ensure the security of their systems and data. You will identify vulnerabilities and implement security measures to protect the organisation from cyber threats. Ideal candidates will have experience in cyber security, strong knowledge of relevant frameworks, and excellent...
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Cyber Security Analyst
Vor 6 Tagen
Wollongong City Council, Österreich NSW State Emergency Service VollzeitAbout the opportunity As Cyber Security Analyst, you will play a crucial role in ensuring the security and integrity of our organisation’s systems and data. The role is responsible for identifying potential vulnerabilities, analysing security breaches, and implementing effective security measures to protect our systems from cyber threats. About the NSW SES...
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Hybrid Service Desk Analyst — First-Line IT Support
vor 3 Wochen
Wollongong City Council, Österreich Randstad VollzeitA leading recruitment agency is seeking a motivated individual to join as a Service Desk Analyst in Wollongong. You will provide first-level ICT support, troubleshoot technical issues, and ensure exceptional customer service. This role offers a hybrid work model with flexible shifts. Ideal candidates are strong in technical support and customer service....
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Service Desk Analyst
vor 3 Wochen
Wollongong City Council, Österreich Wirrigan Group VollzeitA leading tech services firm is looking for a Service Desk Analyst in New South Wales to provide first-level technical support for ICT-related incidents. The ideal candidate will have a strong commitment to customer service and excellent communication skills, ensuring efficient resolution of technical issues. Responsibilities include troubleshooting, logging...
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Data Analyst
vor 3 Wochen
City of Brisbane, Österreich Queensland Police Service VollzeitData Analyst & Scheduler, Queensland Police Service We are seeking an enthusiastic and innovative data professional to join our specialised Aviation Operations team as a Data Analyst & Scheduler in Brisbane. You will utilise your high-level technical skills to conduct comprehensive data analysis and reporting on flight performance monitoring, governance...
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Service Desk Analyst
vor 3 Wochen
Newcastle City Council, Österreich Randstad VollzeitKickstart Your Tech Career as a Service Desk Analyst! | Newcastle Are you passionate about ICT support and delivering exceptional customer service? We are seeking a motivated individual to join our clients team in Newcastle as a Service Desk Analyst! This is your chance to be the crucial first point of contact, resolving technical issues and connecting...
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Functional Analyst
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Functional Analyst role at NSW Department of Customer Service 2 days ago Be among the first 25 applicants Join to apply for the Functional Analyst role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on...
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Service Desk Analyst
vor 3 Wochen
Orange City Council, Österreich Centorrino Technologies VollzeitOverview Base pay range: A$55,000.00/yr - A$65,000.00/yr At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We are on a mission to...
