Pharmacy Customer Lead

Pharmacy Channel Lead Location: Brisbane (Preferred) or Sydney | Hybrid Working: 3 days onsite / 2 days WFH | Leadership opportunity Opella, is the purest and third‑largest player globally in the Over‑The‑Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self‑care and the role it can play in creating a healthier society and a healthier planet. That’s why we want to make self‑care as simple as it should be by being consumer‑led always, with science at our core. Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high‑growth challengers such as Telfast, Nature’s Own, Cenovis & Ostelin, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. This mission is brought to life by an 11,000‑strong team, 13 best‑in‑class manufacturing sites, and 4 specialised science and innovation development centres. We are also proud to have been the first, large, pure consumer healthcare company to achieve B Corp certification in Australia in February 2025. Today, with 2/3rd of our business certified, we continue to make progress towards global certification. About The Job The Pharmacy Channel Lead is a leadership role that brings together Pharmacy account management and field execution, for end‑to‑end accountability of the Pharmacy channel. Leading a large and diverse team of 5 direct reports, this position builds a culture of customer centricity from head office engagement all the way to store. By providing clarity of big‑picture strategy, focused choices and executional integration, this role is charged with accelerating the growth of this critical and exciting channel. Main Responsibilities Strategic Leadership Lead the community pharmacy account and field teams in the development and execution of the community pharmacy channel strategy to exceed defined commercial objectives. Identify market trends, opportunities, and risks to inform strategic decisions. Collaborate with cross‑functional teams (Sales, Marketing, Regulatory, Supply Chain) to ensure cohesive execution. Commercial And Channel Management Drive revenue growth and profitability across the independent pharmacy network. Lead commercial negotiations, pricing strategies, and promotional planning. Monitor channel performance metrics and adjust plans to meet targets. Own the forecast accuracy for the independent pharmacy channel, ensuring reliable demand projections. Partner with supply chain, finance, and sales teams to align forecasts with inventory and production planning. Customer and Stakeholder Engagement Lead the team in the creation of compelling Joint Business Plans that maximise growth and optimise return on investment for Opella. Lead the creation of meaningful partnerships across diverse customer and industry connections to represent Opella’s interests and support future growth. Act as a key liaison between field teams and head office functions. Partner with key internal stakeholders to drive customer centricity. People Management Lead, develop and grow a large team of salespeople across pharmacy account management and field execution to maximise impact for Opella’s brands. Drive a high‑performing culture within direct and indirect team. Actively develop talent through targeted development plans and coaching. Actively address emerging performance gaps in a timely manner. Health, Safety and Environment Provide the information, instruction, training and supervision necessary to ensure the health and safety of employees. About You Qualification Bachelor’s degree in Business, Marketing, or related field. Experience Previous leadership role held across Sales, Commercial strategy, Brand Management, or related within the FMCG industry (Senior Sales leadership plus cross‑functional experience highly desired). Strong understanding of the Australian Pharmacy landscape, Independent Wholesale, Petrol & Convenience or Grocery channel. Proven track record in developing and implementing successful commercial strategies. Proven track record of success in team development and building capability within commercial functions. Demonstrated experience in forecasting, commercial planning, and stakeholder engagement at all levels. Skills Strong analytical skills with the ability to translate data into actionable insights. Excellent leadership, communication, and stakeholder management abilities – both internal and external. Exceptional negotiation and influencing abilities. Strategic thinking with strong commercial acumen. Results‑oriented with a focus on execution excellence. Why us? At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. We Are Challengers. We Are Dedicated To Making Self‑care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things. All In Together: We keep each other honest and have each other’s backs. Courageous: We break boundaries and take thoughtful risks with creativity. Outcome‑Obsessed: We are personally accountable, driving sustainable impact and results with integrity. Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. Join us on our mission. Health. In your hands. #J-18808-Ljbffr