Heritage Information Support Officer

About the Role As a Heritage Information & Support Officer, you will provide compassionate support to individuals seeking access to historical records and family connections. This role combines archival research with therapeutic engagement, helping people navigate sensitive and emotional journeys. Key Responsibilities Respond to enquiries via phone and email about accessing records. Search and prepare historical records for release in line with privacy legislation. Support individuals through the process of locating family members and, where appropriate, facilitate reunions. Provide reassurance, advice, and emotional support throughout the search process. Collaborate with other organisations and government departments to assist with record access. Contribute to the day‑to‑day operations of the MacKillop Heritage Centre. What We’re Looking For Tertiary qualifications in Social Work, Social Policy, Social Studies, Social History, or a related field. Experience working with people impacted by childhood out‑of‑home care or family separation. Knowledge of child welfare history, trauma, and attachment disruption. Strong interpersonal and communication skills with a collaborative approach. Understanding of Privacy Legislation and commitment to MacKillop’s values. Cultural awareness and understanding of Aboriginal culture and current issues affecting Aboriginal families. Please address the full Key Selection Criteria outlined in the PD as part of your application. For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page. Our offer Salary packaging–We can help you to maximise yoursalary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay. Paid Training- Industry specific training including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training. Fitness Passport- Which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership. Employee Assistance Program-Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists. Supportive Environment- Monthly supportive meetings with your direct manager. Sanctuary Organisation- MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal. You must have a Valid and current Driver’s Licence; Satisfactory Criminal History Check (paid for by MacKillop); Valid Employee Working with Children Check; Our Commitment MacKillop celebrates and draws strength from diversity and respects the dignity of all people.Every person at MacKillop has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio‑economic status, and age. It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position Shortlisting for this position may commence immediately so please submit your application as soon as possible. #J-18808-Ljbffr