Implementation Specialist

Overview Implementation Specialist - Domain Job Description Digital / SaaS Solutions for Real Estate agency clients. Deliver product demos / training for clients pre- and post onboarding. Hybrid working, team-based commission and career growth. Company Overview CoStar Group (NASDAQ : CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. About Domain Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including Domain, Allhomes and Commercial Real Estate (CRE) platforms. In , Domain became part of CoStar Group (NASDAQ : CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives. About the Role As an Implementations Specialist and under the wing of an experienced Solutions Leader, you will be a go-to expert for two of our flagship Real Estate software products - RealHub and CampaignTrack. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires. Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products that are the glue between our other agent solutions platforms, in an environment of dynamic online collaboration that welcomes new ideas. With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem. Why Join Us We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include : Our much-loved approach to flexible hybrid working; Mentoring and leadership programs, with access to Learning & Development tools; First rate parental leave and support for working parents; Regular social events including our famous Innovation Days Typical Day In a typical day you can expect to : Provide product demos and training to explain functionality and ensure that solutions are well-integrated into our client's businesses. Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands. Onboard new branches within our client businesses and ensure smooth integrations. Conduct webinars, plan and deliver roll-outs of product updates to explain new features. Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems. Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale. Analyse data to identify risks and opportunities for sales. Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs. Our Ideal Person ESSENTIALS Bachelor's Degree required from an accredited, not-for-profit university or college. Excellent customer service and relationship building skills Proven ability to embed products and services at customer level Strong written and verbal communication skills Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment. Demonstrate business and commercial acumen and financial awareness Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs Tech-savvy with accurate administrative skills NICE TO HAVES Real Estate, tech or Saas industry experience. What's Next? We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out—so keep your phone handy We're genuinely excited about the chance to work together and make a meaningful impact. Equity, Diversity & Inclusion Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people). We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing #J-18808-Ljbffr