Front Office Manager

The Inchcolm is part of Ode Hotels, a boutique luxury collection of heritage-style hotels proudly operating under EVT. Being part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to create wow‑factor moments that leave a lasting impression, you've come to the right place. About EVT As market‑leading experience creators, we bring to life some of the best‑known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. About The Inchcolm The Inchcolm is a heritage‑listed hotel in Brisbane, Queensland, known for its s‑inspired design and unique atmosphere, blending vintage and contemporary styles. It offers 50 stylish rooms, a restaurant, and several bars, including the "Inchcolm Bar," which serves martinis and other cocktails. Originally built as an office building, it was converted into a hotel and renovated to become a luxury boutique hotel experience. About the Role As Front Office Manager, you'll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team. Your responsibilities will include managing front‑of‑house operations, monitoring hotel security, and driving profitability across departments. Key Responsibilities Lead the daily operations of the Front Office and Reservations departments to ensure seamless guest experiences and efficient team performance. Act as Manager on Duty in the absence of senior management. Manage staffing to meet operational needs and budget targets. Maintain lobby presence during VIP and group arrivals. Maximise occupancy and room rates through strategic planning and collaboration. Control departmental expenses in line with budget guidelines. Foster a sales culture by promoting up‑selling and cross‑selling. Prepare monthly reports and support financial controls with senior leadership. Recruit, train, and develop staff, conducting reviews and supporting career growth. Build a positive team environment through communication, training, and recognition. Ensure compliance with WH S, company policies, and grooming standards. Skills Experience Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue. Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high‑performing teams. Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance. Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement. Skilled in workforce planning, rostering, and ensuring cost‑effective staffing aligned with operational needs. Benefits Perks Incredible team member discounts from your first day on‑the‑job. 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ's largest and most diverse experiences company Join The Inchcolm and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying. #J-18808-Ljbffr