Front Office Manager

Company Description Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, & Sixteen Antlers Rooftop. Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that, this opportunity is limitless. Reporting directly to the Executive Assistant Manager, this hands‑on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit teams. Job Description Be guest obsessed and passionate about team development, guest loyalty and have an eye for the little things. To support smooth and efficient running of the Front Office Operations, with a high level of guest service always provided. Be responsible for creating a “Can do, Guest Obsessed Culture” to support the achievement of key financial & reputational targets. Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments. Have a genuine passion for bringing out the best and building the capabilities of each team member. Be deadline driven and ensure the highest standards within your department are achieved. Attend & host departmental briefings. Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally. Lead the team by example with impeccable grooming and presentation. Have a passion for creating exceptional experiences for our guests. Excellent problem resolution skills along with outstanding communication and active listening skills. Have Full working rights in Australia Qualifications The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required. Have previous experience as Assistant Front office manager / Senior Duty Manager within the hospitality industry. Strong verbal and written communication skills and pride in personal presentation. A people person who is able to make genuine connections with their colleagues and guests. A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay. Have previous experience working in a large 4-5 Star property. Have the availability and flexibility to work a variety of shifts, including early mornings and late nights and Public Holidays, Monday to Sunday. Have a sound understanding of OperaCloud, HUBoS, PABX, DrivO, Ariel, ResaWeb, DataWeb, ACDC, HotelLink & Trust You. Understanding emergency response procedures & operating systems. Hold a current QLD RSA & First Aid Certificate. Additional Information Our Commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Benefits Your Way Access to Accor team benefits, including global discount's on accommodation and food & beverage. A supportive and collaborative work environment. The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor. Accor has a strong focus on ensuring all of its people feel welcome and feel valued. This means industry leading training opportunities, career planning and benefits such as hotel discounts at over 3500 hotels worldwide, global partnership discounts (including Medibank, Europcar, Samsung and many others), access to ongoing personal development and career progression opportunities, performance incentive bonus and so much more. Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of. / Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit #J-18808-Ljbffr