Operations Support Officer

About the Bureau We are Australia’s weather, climate, water, oceans and space weather agency. Our work touches the lives of all Australians every day. Our products and services include observations, forecasts, warnings, analysis and advice. They cover Australia’s atmosphere, water, oceans and space environments. The Bureau operates under the authority of the Meteorology Act 1955 and the Water Act 2007. We also fulfill Australia’s international obligations under the Convention of the World Meteorological Organization and related international meteorological treaties and agreements. Read the Bureau of Meteorology Strategy 2022–27 to find out more about our organisation and the work we do for all Australians. Working at the Bureau The Bureau represents a dynamic and exciting opportunity. At the Bureau you will: do meaningful work that brings real benefits to the Australian community, businesses and government. work with dedicated experts and professionals who constantly seek to improve the services we provide to our customers. work in excellent workplaces in a variety of great locations. You'll have access to the latest technology in a diverse, safe and inclusive environment for everyone. experience our commitment to learning, growth, training and clear career pathways. You'll receive competitive salary and benefits. Position Overview The National Operations Coordination Team (NOCT) is responsible for scheduling training and rostering of skilled resources. On a daily basis, the NOCT liaises with leaders across the Bureau to ensure appropriate resources are activated with sufficient lead time. While located in National Production Services, within Community Service Group (CSG) this role will support the functions of Aviation, Land and Maritime Transport (ALMT) operations within Business Services Group as well as National Production Services (NPS), Environmental Prediction Services (EPS) and Decision Support Services (DSS) within CSG. Reporting to the National Operations Coordination Team Lead, the primary responsibilities for this role are to support resource planning in response to operational needs and impacts, focusing on short-term (0-7 day) resource demands and allocation, as well as monitoring and planning for longer term (weeks, months, seasonal) operational capacity. You will provide support to NOCT Team Lead, Planning and Operations Lead and broader National Operations Coordination Team in managing operational response and liaise with operational leaders across various groups as required to ensure that appropriate resources and rosters are activated and established as required, with sufficient lead time. Role responsibilities Reporting to the NOCT Lead, the role works closely with and takes guidance from the Planning and Operations Lead. The responsibilities of the role include but are not limited to: Maintain situational awareness of National Weather, Hazard and Seasonal Outlook and customer demands on operations. Using extensive and detailed knowledge of service demands and resource capacity, identify and provide assistance to resolve urgent short term and surge operational resource needs and facilitate collaboration across operational areas during peak operational times. Source appropriately skilled and available resources, applying knowledge of competency requirements, and update rosters utilising the Bureau's Enterprise Scheduling Tool. Using specialist EST technical skills, action requests submitted via the Operational Resource Planning tool, NOCT Team Channels and Emails, Leave forms. Using extensive and detailed knowledge of the Enterprise Agreement, Fatigue Management Procedure and other processes, monitor and report working time fatigue, and recommend actions to limit the impact of fatigue of operational staff. Support the development and continuous improvement of processes, including preparing and reviewing SOPs and Work Instructions. Under the Bureau's process architecture provide procedural knowledge within the Manage Operational Response and Plan and Allocate Workforce remit Produce complex reporting and data analysis relating to operational resourcing and service demand. Contribute to event response activities as required including rostered outside of business hours and on weekends, on a rotational and on-call basis. Comply with all Bureau work, health and safety policies and procedures, and take reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct. Information for applicants Further information about the position, including eligibility, selection criteria, and details on how to apply, is available on the Bureau of Meteorology's website Careers page. Applications close at 11:30pm (AEDT) on Monday 5 January 2026. Enquiries about the position can be made to Sam Thompson, National Operations Coordination Team Lead on ************@bom.gov.au. #J-18808-Ljbffr