Commercial Operations Manager

HOW MIGHT YOU DEFY IMAGINATION Career Category Sales & Marketing Operations Job Description If you feel like you’re a part of something bigger it’s because you are. At Amgen our shared mission to serve patients drives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We have reimagined the most important aspects of our work lives creating more flexibility than ever before by applying a whole company mindset to plan around our personal needs and work preferences and in turn we are flexible to meet the needs of the business and honor our role in driving a thriving company-wide culture. Live - What you will do As Commercial Operations Manager you’ll play a pivotal role in enabling our field teams to deliver meaningful customer engagement. Based in Sydney and reporting to the Customer Engagement Excellence Lead, you’ll enhance CRM and commercial systems, streamline targeting and account management and drive scalable self-service solutions. While this role has no direct reports you’ll collaborate across cross‑functional teams and influence key stakeholders to shape smarter, more effective commercial operations. We’re looking for someone analytical and collaborative with strong data literacy and proven experience in Customer Relationship Management and Sales Force Effectiveness. Key Responsibilities include: Lead CRM strategy and system optimization to support effective customer engagement across field teams Partner with global CRM and analytics teams to advocate for enhancements and ensure local relevance Develop scalable self‑service training and onboarding resources to build field capability Coordinate the SFE Liaisons group to embed CRM and Sales Force Effectiveness skills within the sales force Evaluate emerging technologies (e.g. AI predictive analytics) to enhance CRM capabilities and support smarter customer engagement Oversee targeting and account planning processes ensuring alignment with brand strategy and measurable impact Govern CRM and commercial systems with continuous improvement frameworks ensuring data integrity and reliable insights to empower field teams Champion automation and field self‑service across commercial operations Win - What we expect of you At Amgen we value diversity and leverage our unique skills to serve patients. We’re seeking a collaborative, tech‑savvy individual with these attributes / qualifications: Tertiary qualifications in business marketing or a related field 5 years experience in pharmaceutical commercial operations with expertise in sales force effectiveness, CRM optimisation and customer targeting Proven ability to improve sales productivity and effectiveness through data‑driven strategies Strong understanding of the Australian pharmaceutical market and commercial drivers Hands‑on experience with CRM systems (preferably Veeva) and commercial data analysis Familiarity with automation, self‑service analytics and tools like Alteryx or Tableau to support decision‑making Strong stakeholder engagement and influencing skills with ability to drive adoption of tools and processes across teams Fluency in English both in oral and written communication Residency and work rights in Australia essential Thrive - What you can expect of us As we work to develop treatments that take care of others we work to care for our teammates professional and personal growth and well‑being. A diverse and inclusive community of belonging where teammates are empowered to bring ideas to the table and act Vast opportunities to learn and move up and across our global organization Generous Total Rewards Plan comprising health finance and wealth work / life balance and career benefits To learn more about the Amgen difference: this sounds like the opportunity for you please apply now Applications Close Friday 3rd October 2025 but candidates are encouraged to apply interviews will be virtual and may commence on receipt of application. Amgen is an Equal Opportunity employer and will consider you without regard to your race colour religion sex sexual orientation gender identity national origin veteran or disability status. Amgen Australia are focused on inspiring talent to directly connect with our brand. We respectfully request agencies do not submit unsolicited resumes and candidates are encouraged to always apply directly. Required Experience : Manager Key Skills Forecasting Hyperion Cost Management Construction Estimating QlikView Bus Driving Analysis Skills HubSpot Salesforce Market Research Negotiation Financial Planning Employment Type : Full‑Time Vacancy : 1 #J-18808-Ljbffr