Office Administrator

Monash Special Development School – Wheelers Hill VIC Monash Special Developmental School is a government school located in the North Eastern Victorian Region in the City of Monash. Monash SDS provides an educational program for children with a moderate to profound intellectual disability and multiple disabilities including autism spectrum disorder from the age of 2.8 to 18 years old. Role Context Monash SDS is a dynamic and community-focused school where every team member contributes to creating a warm, supportive, and highly professional environment for students, families, and staff. The Office Administrator is a key member of our administration team and works at the front office - the vibrant heart of our school. This role requires a welcoming presence, strong organisational skills, and the ability to manage competing demands while upholding Department of Education (DET) policies and procedures. Role Purpose The Office Administrator provides high-quality administrative, reception, and clerical support to ensure the smooth and efficient operation of the school office. The role is the first point of contact for families, visitors, contractors and external agencies, and represents the school with professionalism, warmth, and respect at all times. This role also includes supporting students in practical ways - including escorting students to and from classrooms, assisting with transitions, and contributing to a safe and calm environment. Key Responsibilities Administration & Reception Provide a professional, welcoming, and inclusive front-of-house service to students, families, staff and visitors. Manage incoming enquiries via phone, email and in person, ensuring timely and accurate responses. Maintain confidentiality and uphold DET policies, including privacy, records management, and professional conduct. Coordinate student attendance records, enrolment paperwork and data entry into school systems (e.g., CASES21, Compass). Student Support Responsibilities Escort students to and from classrooms, specialist programs, buses and supervised areas as needed. Assist students calmly and respectfully during transitions throughout the school day. Respond to student needs in the front office with sensitivity, professionalism and care. Support staff in maintaining a safe and organised environment for all students. Operational Support Assist with general office operations, including filing, photocopying, mail distribution, and maintaining office supplies. Support first aid requirements as needed (training provided). Assist with booking meetings, arranging appointments, and managing school calendars. Assist with school-wide communication and preparation for programs and activities. Event & Catering Support Support the organisation and coordination of school events including graduations, assemblies, parent events and community activities. Assist with catering planning and preparation for events as required. Maintain supplies and liaise with external providers where appropriate. Records Management Maintain accurate records, documents, and databases. Support compliance processes including student files, medical plans, emergency management procedures and visitor sign-ins. School Culture & Community Engagement Model the school values and contribute positively to the culture of Monash SDS. Be a key part of the 'vibrant heart' of the school - fostering warm relationships, supporting students with sensitivity, and contributing to a calm and organised front office environment. Work collaboratively with the leadership team, teachers, ES staff and allied health professionals. Who May Apply Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position. Selection Criteria SC1: Demonstrated high-level communication and interpersonal skills, with the ability to provide a warm, professional and inclusive front-office experience. Demonstrated capacity to build positive relationships with students, families, staff and visitors, and to handle sensitive information and challenging interactions with professionalism and confidentiality. SC2: Demonstrated strong organisational and administrative skills, including the capacity to manage multiple tasks, prioritise effectively, and meet deadlines in a busy school environment. Experience maintaining accurate records and following administrative processes in line with DET policy. SC3: Demonstrated ability to use ICT systems to support administrative functions. Experience with or ability to quickly learn school-based systems such as CASES21, Compass, Microsoft Office Suite and general office technologies. Demonstrated accuracy in data entry and digital record-keeping. SC4: Demonstrated capacity to work collaboratively as part of a professional team, maintain calm under pressure, and support the smooth daily operations of the school office, including supporting students during transitions. SC5: Demonstrated commitment to the values, culture and community of Monash SDS, including an understanding of the importance of the front office as the 'vibrant heart' of our school. Shows genuine commitment to supporting students with disabilities, engaging warmly with families, and upholding the school’s values, DET policies, and the highest standards of conduct. Other Information This position is fulltime- 38hours per week distributed over 5 days. Hours of work are 8:00am to 4:00pm. The position is fixed term for 12 months. This position is advertised as ES1-2 Step 5 Please refer to our school website for further information about our school How to Apply To apply please visit School Jobs Victoria at School Jobs Vic | vic.gov.au, click apply now and search for job number . Please provide your resume and answers to the key selection criteria. Please note interviews will take place from 19th January 2026. #J-18808-Ljbffr