Group Restaurant Operations Manager

Heatherbrae's Pies is a growing family owned, multi-site bakery restaurant group with three locations and four bakery restaurants across NSW. For almost 25 years, we've been an authentic Australian alternative to international fast-food chains, offering premium, fresh food, elevated customer service and a sense of comfort and community for every customer. Our focus on quality , tradition and customer experience has made us an iconic, celebrated brand among locals and travellers alike. With a close-knit team, many long-term employees and a supportive culture, we provide opportunities for career growth while genuinely caring about the well‑being and workplace experience for our teams. The Role As Group Restaurant Operations Manager , you'll lead day-to-day operations across three sites and four restaurant spaces. You'll guide and mentor Restaurant Managers to ensure premium, consistent service, operational excellence, resourcing efficiency and a strong, positive team culture. Working closely with the General Manager, Group Bakery Operations Manager and Group Accountant, you'll help drive operational improvements, support business growth and maintain the values and culture that make Heatherbrae's Pies a happier, more supportive and more rewarding place to work than large corporates and chains. Key Responsibilities Ensure a premium customer experience across each site. Lead and support operational excellence across all restaurants, ensuring alignment with business objectives, values and policies and procedures across teams. Mentor and oversee Restaurant Managers and Shift Supervisors to build strong, accountable leadership at each site. Conduct regular site visits; be a visible, hands‑on leader coaching and supporting teams on the floor. Identify opportunities to innovate and improve operations, the employee experience and the customer experience. Oversee staffing, recruitment, rostering and wage cost management. Support onboarding, training and team development. Ensure compliance with Work Health & Safety and Food Safety regulations. Partner with both the Management team and site teams to monitor financial performance and ensure successful execution of business objectives on the floor. Ensure effective use of operational systems, processes and procedures and reporting requirements across all sites. Manage escalated customer feedback professionally. Manage supplier relationships and oversee optimum ordering processes at a site‑level. Manage equipment and technology issues, break‑downs, repairs and replacements. Collaborate with the Management team on strategic planning, marketing initiatives and operational improvements. Who You Are Experienced, hands‑on leader with multi‑site or senior hospitality operations experience. Able to inspire teams and thrive in high‑volume environments. Excellent communicator and team‑builder who can balance operational administration with on‑floor leadership. Strong problem‑solving skills, focused on continuous improvement and growth. Experienced in recruitment, onboarding, training, rostering, performance management and disciplinary processes. Exceptionally organized, proactive and transparent, with the ability to work both autonomously and collaboratively. Passionate about working in restaurants rather than behind a desk. Flexible to travel between sites, work weekdays, weekends, public holidays and overnight stays (accommodation provided). Must be an Australian citizen to be eligible for this position. Current driver’s licence required for travel between multiple sites. Experience with Sharepoint, Onedrive, Microsoft Tools and digital rostering systems (TANDA) is an advantage. What We Offer Competitive, above‑market salary. Opportunities for professional and leadership development. Opportunity to shape the culture, operations and future growth of an iconic Australian bakery brand. Complimentary food and beverages at our restaurants. A chance to lead in a respected, family‑owned business with long‑serving team members and a strong culture. A collaborative and inclusive environment that values innovation, teamwork and genuine care for employees. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr