Client Success Executive
vor 2 Wochen
Client Success Executive – Hatch (Nine) Location: Sydney, NSW, Australia Role Seniority: Junior, Mid Level About the Role Nine is looking for a highly motivated Client Success Executive to join our Publishing Subscriptions and Commercial Growth team. Reporting to the Client Success Lead, this is a strategic commercial role focused on maximising lifetime client value and driving expansion revenue. You’ll manage a significant, high‑value corporate renewal portfolio, playing a vital role in meeting our subscription revenue targets, blending strategic account growth with exceptional service delivery. This role is a direct shift from reactive support to a proactive commercial partnership function. Day To Day You Will Drive the entire renewal process for a high‑value portfolio of Corporate Team licenses, ensuring contracts are renewed on‑time and at target value. Set‑up and onboarding of corporate subscriptions clients across digital and print. Proactively identify, qualify, and close new upsell and cross‑sell opportunities within the existing client base, positioning new features or products to align with evolving client needs. Provide high level client service and post‑sale support to Corporate Subscription clients across the AFR and Metro Publications. Monitor client health and usage data to proactively address potential churn risks and act as the primary point of escalation for complex commercial or operational issues. Troubleshoot technical and access issues for digital subscriptions to deliver a seamless client experience. Maintain accurate and reliable renewal and upsell forecasts in the CRM (Salesforce) and manage data integrity for your portfolio. Collaborate with the Sales and Product teams to align client strategy and deliver a high‑quality post‑acquisition experience. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nine team will be there to support your growth. Key Responsibilities
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Client Success Executive
Vor 2 Tagen
Council of the City of Sydney, Österreich Guidepoint VollzeitJoin to apply for the Client Success Executive role at Guidepoint Overview: Guidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better...
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Client Growth
Vor 2 Tagen
Council of the City of Sydney, Österreich Guidepoint VollzeitA leading research enablement platform is seeking a Client Success Executive in Sydney. This full-time role focuses on developing client relationships and increasing usage of the subscription-based research service. Ideal candidates will have 2-3 years of sales experience and a Bachelor's degree, offering competitive compensation and a flexible work...
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Client Success Executive
vor 2 Wochen
Council of the City of Sydney, Österreich Guidepoint VollzeitGuidepoint’s Business Development teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to...
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Renewals & Growth Executive, Client Success
vor 2 Wochen
Council of the City of Sydney, Österreich Hatch VollzeitA media organization based in Sydney is seeking a Client Success Executive to enhance client relationships and drive subscription renewals. The ideal candidate will proactively manage corporate client portfolios, identify upsell opportunities, and ensure exceptional service delivery. This full-time role requires a high level of client interaction and...
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Client Success
Vor 6 Tagen
Council of the City of Sydney, Österreich Forbes Australia VollzeitA leading media organization in Australia is seeking a motivated Client Service Executive to support the sales team in campaign management and client relations. Responsibilities include processing bookings, managing CRM systems, and developing marketing strategies. The ideal candidate will demonstrate strong communication skills and the ability to thrive in...
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Client Success Executive: Renewals
vor 1 Woche
North Sydney Council, Österreich Nine VollzeitA leading media company in Australia is seeking a highly motivated Client Success Executive. This role focuses on maximizing client value and managing a significant renewal portfolio. You will proactively address client needs, ensure contract renewals, and drive revenue growth through upselling. Candidates should have over 3 years of experience in client...
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[NSAU] Customer Success Executive
vor 1 Woche
Council of the City of Sydney, Österreich Netpoleon VollzeitAbout the role Join the Customer Success team at Netpoleon as a Customer Success Executive. In this full‑time role based in Sydney, NSW, you will be responsible for our partner and end user clients' renewals, and ensuring their ongoing satisfaction and success. As a key member of our Sales Operations team, you will play a pivotal role in driving customer...
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City of Melbourne, Österreich Adapt VollzeitA leading events firm in Melbourne is seeking a part-time Client Success Manager to foster relationships and ensure client success through high-value event experiences. The ideal candidate will guide C-level executives and vendor teams through event planning, contributing to the creation of meaningful engagements. This entry-level role offers an opportunity...
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Client Success Manager Sydney | Client Success
vor 4 Wochen
Council of the City of Sydney, Österreich Smokeball Pty VollzeitDo you have a passion for people, commercially minded with excellent communication and problem-solving skills, and have the willingness and ability to self-learn? Then we would love to hear from you! Join us and be part of our team dedicated to delivering excellence in everything we do. About Smokeball With offices in Australia, the US, and the UK, Smokeball...
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Senior Client Success Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Aptitude Software VollzeitAptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....
