Customer Service Officer
Vor 7 Tagen
Administrative customer support role providing solutions and high quality service Wollongong based with flexible hybrid working Full and part time opportunities available. Our Solution Services team is expanding We have an exciting opportunity for operations support champions to provide expert advice, quality service and back‑office support to IMB members and internal customers. Flexible full‑time (permanent) and part‑time (four days a week, temporary) contracts available. With on‑the‑job training provided, the key responsibilities of this role include: Interacting and assisting customers with their enquiries via phone, online and other communication channels Completing a wide range of transactional activities and administrative requirements for members and the business such as IMB’s share trading, deceased estates and foreign exchange within Service Level timeframes Supporting key operational functions such as Digital ID, Online account fulfilment and verification of data Assisting with Quality Assurance reviews on inbound contacts Providing a high level of professionalism and customer service to members, external parties and IMB employees Resolving escalated customer complaints in a timely and professional manner Investigating transactional / data or financial issues and discrepancies with the ability to resolve effectively or elevate as required Adhering to all relevant policies, procedures and regulatory requirements. About you A positive approach to work and contributing to your team The willingness to learn, embrace change, take initiative and identify areas for improvement and automation A customer service ethic with the ability to follow up and follow through to complete tasks Effective communication skills, patience and empathy with the ability to work with internal customers and members to resolve disputes The ability to work methodically through high volumes of work with attention to detail A good level of digital literacy with accurate data entry, numeracy and computer skills. The IMB IMB Bank is a leading member‑owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live. IMB benefits include Great training and onboarding Genuine career pathways and opportunity to accelerate your skills and experience A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees including designated wellbeing days Friendly and professional team environment Product concessions Purchase leave options Paid parental leave. Apply now by following the prompts. Applications close Sunday December 7th, 2025. For further information contact Julie Phillips, - Please note, email applications are not accepted. Code : #1 #J-18808-Ljbffr
-
Customer Service Officer
vor 2 Wochen
Wollongong City Council, Österreich Adpaustralia VollzeitArchitectural Designer Products (ADP) is an Australian family-owned business, established in 2001. We are proud to be Australia’s largest and most innovative bathroom furniture manufacturer. We are excited to offer an opportunity to join our Customer Service team. What does Customer Service mean at ADP? You will be the main point of contact for our...
-
Customer Service Officer
vor 3 Wochen
Wollongong City Council, Österreich Marsh & McLennan Companies VollzeitOverview We are seeking a talented individual to join our Customer Service team at Mercer . This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Customer Service Officer , you will play a crucial role in providing exceptional support to our fund members,...
-
Customer Service Officer
vor 3 Wochen
Wollongong City Council, Österreich Mercer Vollzeit2d ago , from Marsh & McLennan Companies MMC We are seeking a talented individual to join our Customer Service team at Mercer . This role will be based in the Wollongong office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements. As a Customer Service Officer , you will play a crucial...
-
Principal Tech Services Officer
Vor 7 Tagen
City of Parramatta Council, Österreich Customer Data VollzeitDo you want your work to make a difference for NSW Working to protect the states environment and heritage. Ongoing full-time opportunity Office location: Parramatta (or other BCT office in NSW upon availability and negotiation). Hybrid working supported with minimum expectation of 60% of time in office. Salary relative to experience and ranges from $ to $...
-
Assistant Service Officer Payroll
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer Service Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills...
-
Customer Service Officer
vor 2 Wochen
Wollongong City Council, Österreich Sedgwick VollzeitThe 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
-
Senior Service Officer Payroll
vor 2 Wochen
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service 1 day ago Be among the first 25 applicants Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your...
-
Customer Service Officer
vor 2 Wochen
Wollongong City Council, Österreich Sedgwick Claims Management Services Ltd Vollzeit**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your...
-
Service Officer
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
-
Customer Service Operator
vor 2 Wochen
Wollongong City Council, Österreich Randstad VollzeitCustomer Service Operator (Wollongong Office) Join EDConnect: Launch Your Career as a Customer Service Officer! Are you ready to be a crucial support pillar for the NSW Department of Education? EDConnect, the shared services Contact Centre for Payroll and Leave, is seeking 12 dedicated Customer Service Officers to join our dynamic team in Wollongong ! This...
