Network Support Officer

Network Support Officer Department of Education, Western Australia Overview We currently have two permanent full‑time positions commencing Term 1, 2026. Hedland Senior High School (SHS), located in the Pilbara, welcomes students from Years 7 to 12. The school values positive behaviour, high standards of performance, and inclusivity. For more information, visit . Responsibilities The Network Support Officer (NSO) will maintain the school’s ICT systems and network, ensuring reliability and sustainability to enhance the learning environment. Duties include: Providing technical support and advice on hardware and software issues. Collaborating with administration to maintain and develop the network system. Assisting users with software applications and system access. Installing, troubleshooting, and maintaining information systems and ICT equipment in accordance with school policies. Maintaining accurate records of ICT assets and resources. Developing, implementing, and monitoring a replacement plan. Working as part of a versatile team, liaising with Department of Education personnel and external providers. Delivering customer service to diverse stakeholders. Qualifications & Experience Preferred qualifications and experience include: Experience working in a school setting. Thorough understanding of standard operating systems and associated software. Strong interpersonal skills and ability to build relationships with key stakeholders. Desire to work with diverse groups of people and professionals. Experience in network systems management and user training. Shared Arrangement This position is shared with four partner primary schools (Cassia PS, Baler PS, Port Hedland PS, South Hedland PS). The schedule may involve 1‑2 days per fortnight at a primary school, with the remainder at Hedland SHS. Eligibility Australian or New Zealand citizen, permanent resident, or valid visa with relevant work rights. Valid Working With Children Check before starting. Consent to a National Criminal History Check. Application Instructions Apply online in two easy steps: Select Apply for Job and complete the online application form; include details of two work‑related referees, preferably one being your current line manager. Attach your documents: a CV up to three pages and a four‑page statement addressing the selection criteria: Demonstrated knowledge of network systems and platforms. Demonstrated analytical and problem‑solving skills. Demonstrated organisational skills and ability to plan and implement data security procedures. Demonstrated verbal, written and interpersonal communication skills. Demonstrated practical experience in developing and implementing user‑training procedures. Late or incomplete applications will not be accepted. Technical support for submissions available at (08) 9264 4127. Closing Date Applications close at 4:30 pm (AWST) on Monday, 24 November 2025. Additional Information Advertised Vacancy Number: IPS/SS . Suitable applicants may be considered for similar vacancies for up to 12 months following this selection process. The Department applies a four‑day breach period to this selection process. Equity and Diversity We are committed to an inclusive and culturally responsive workforce. Applications are welcomed from Aboriginal and Torres Strait Islander peoples, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Explore our Equity, Diversity and Inclusion Plan 2021‑2025 for more details. Contact For more information, please contact Nadine Youngman, Manager School Operations on (08) 9158 1900 or email . Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Education Administration Programs #J-18808-Ljbffr