Onboarding Specialist, Apac

Join to apply for the Onboarding Specialist, APAC (Mandarin Speaking) role at Brandwatch ES Melbourne, Victoria, Australia At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? If you answered "YES" to any of these questions, keep reading The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise. This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite. What You’ll Do Become an expert in the Brandwatch suite of products and stay up to date on industry trends Be the MPOC to onboard new customers on Brandwatch platforms, including SMM and CI, by providing a customized plan, data configuration, and tailored training based on new users' experience and use cases to secure early adoption before handing the account over to the account team Design and deliver project solutions autonomously that address all of the client's objectives, while allowing for future scalability Coordinate resources and delegate where needed ensuring all work meets the highest level of standard Drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform Consult with clients, getting to truly understand their requirements and helping them achieve their business goals Manage several complex customer engagements simultaneously, balancing multiple stakeholders while ensuring a successful and timely completion Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders Represent the team and build exposure internally and externally (events) What You’ll Have A passion for helping customers and a dedication to providing a best-in‑class service experience 2+ years of prior experience with software onboarding or customer‑facing roles Experience in social media strategic planning or management, and / or social listening, data analytics experience An ability to adapt quickly to new software and constantly changing business requirements An ability to use data to analyze results and make data‑driven decisions Experience working in a deadline‑driven environment Strong communication skills and the ability to build strong relationships quickly Written and verbal fluency in English and Mandarin (bonus points if you also know a third language) What We Offer Buddy setup to help you onboard and beyond A competitive compensation package A place in a high performing team at a growth‑driven company An open, informal, diverse and multinational working environment 25 days of PTO per year + 1 Wellness Day per quarter Full Headspace subscription and 24 / 7 Employee Assistance program Hybrid working model – arranged with manager. Our Singapore office is situated in the heart of a vibrant area Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long‑term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a "Top Diversity Employer" for by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process. #J- #J-18808-Ljbffr