Participant and Program Support Officer

Overview The Participant and Program Support Officer plays a key role in supporting the Victorian Academy of Teaching and Leadership's Regional Division in the provision of high-quality professional learning, contextualised and responsive to the needs of school leaders and teachers in Regional Victoria and surrounding areas. The role works directly with participants to provide program resources, room-set-up support (including in a virtual space), and high-quality customer service from program inception and participant registration through to program conclusion. The role is also a key administrative function and support to the Academy's Regional Centres, leading the engagement and management of localised facilities-management service providers to ensure effective and safe operation of the Regional Centre. Responsibilities Demonstrate initiative, experience and knowledge in customer service and the planning and organising of professional learning events. Work cooperatively to support a high performing team dedicated to delivering an exceptional client experience. Participate in ongoing development and training to ensure you are across any updates to key policies procedures. Work type Full Time Fixed Term from 1 January to 30 June 2026. Location Location details are provided within the job posting. Capabilities Be able to demonstrate the ability to work collaboratively in a team to achieve shared goals, support Academy priorities and, at all times demonstrate the Victorian Public Sector Values Possess the ability to understand and address participant needs to deliver a high-quality professional learning experience for local education stakeholders. Have a capacity for prioritising, executing and keeping records of work tasks, which will be pivotal for success. Desirable Qualifications and Experience Experience working in a dynamic, high performing customer service team. Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels through effective communication and exceptional consulting abilities. Effective problem-solving capability to resolve or escalate operational service queries. How to Apply Applicants are required to submit a CV and cover letter (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role. About the Department The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Division The Regional Division operates seven Regional Centres (i.e., Bairnsdale, Ballarat, Bendigo, Geelong, Mildura, Moe, and Shepparton) to lead localised engagement and professional learning delivery, including across school sectors. It includes a local team in each location who knows the local school community and facilitates their engagement in professional learning. The Division hosts statewide professional learning managed through the Leadership and Teaching Excellence Divisions. It works closely with the Academy Services Division for optimal participant support and customer service. It works closely with the Business Services Division for efficient learning space and technology management. Victorian Academy of Teaching and Leadership At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership. We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals. The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard. Further Information Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume. For more details regarding this position please see attached position description. Applications close Applications close 11.59pm on 3rd of December 2025. #J-18808-Ljbffr