Customer Service Support Staff

Customer Service Support Staff - Melbourne Customer Service Support Staff - Melbourne 3 days ago Be among the first 25 applicants Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.DescriptionJob Summary:ResponsibilitiesWe are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency. Job Responsibilities:Assist Customer Service Managers with daily administrative tasks and customer interactions. Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs. Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents. Generate, review and process customer invoices accurately and in a timely manner. Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager. Work closely with the finance department to resolve any discrepancies related to billing and payments Communicate with customers regarding invoice details, payment terms, and account status Monitor outstanding invoices and follow up on overdue payments when necessary Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer. Responsible for participating in the Service Center safety culture. QualificationsQualifications:Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation. Familiarity with iMRO or aviation maintenance software is a plus. Experience with customer invoicing, accounts receivable, or financial documentation Ability to collaborate across different departments to support seamless customer service and maintenance operations Proactive approach to resolving customer inquiries and operational challenges Excellent written and verbal communication Possesses good organization and time management skills Attention to detail, goal oriented Ability to prioritize and manage time sensitive responsibilities Recruiting Company: Textron AviationPrimary Location: Australia-MelbourneOther Locations: AustraliaJob Function: Product SupportSchedule: Full-timeJob Level: Individual ContributorJob Type: StandardShift: First ShiftJob Posting: 03/13/2025, 4:06:50 AMJob Number: Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at Textron by 2x Get notified about new Support Associate jobs in Melbourne, Victoria, Australia . Melbourne, Victoria, Australia 3 months ago Melbourne, Victoria, Australia 6 days ago Office Coordinator (a.k.a. Office & Vibe Specialist) – Part-Time, Monday to Friday Melbourne, Victoria, Australia 1 month ago Office Coordinator (a.k.a. Office & Vibe Specialist) – Part-Time, Monday to Friday Customer Service Support Staff - Melbourne Customer Service Support Staff - Melbourne Melbourne, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 3 months ago Melbourne, Victoria, Australia 1 month ago Customer Support Associate - Collections Melbourne, Victoria, Australia 3 hours ago Southbank, Victoria, Australia 1 week ago EverWell - Customer Support Specialist - 12month Fixed Term (Remote, Australia) South Yarra, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 6 days ago Melbourne, Victoria, Australia 1 week ago Oakleigh, Victoria, Australia A$78,000.00-A$95,000.00 3 days ago East Melbourne, Victoria, Australia 3 days ago Client Services Administrator Port Melbourne Port Melbourne, Victoria, Australia 5 days ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 5 months ago Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 2 days ago Partner Support Specialist, People Operations Melbourne, Victoria, Australia 5 days ago South Melbourne, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 13 hours ago Southbank, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 13 hours ago Melbourne, Victoria, Australia 2 weeks ago AU Product Support Specialist (Remote, Philippines) Melbourne, Victoria, Australia 1 week ago Support Workers (NDIS and Aged Care) - East and West Melbourne, Victoria, Australia 2 weeks ago Dandenong, Victoria, Australia 4 weeks ago Melbourne, Victoria, Australia 13 hours ago Melbourne, Victoria, Australia 13 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr