Workforce Management
vor 21 Stunden
Support Operational Success: Ensure rosters and schedules align with business needs and compliance requirements. Develop Your Skills: Take advantage of professional development programs and build expertise in workforce planning. Career Growth: Build your future with clear pathways for development and internal mobility. Collaborative Team: Join a supportive team that values accuracy, communication, and continuous improvement. Wellbeing First: Access health and wellbeing initiatives, confidential support services, and employee discounts. Time to Recharge: Benefit from an annual day to disconnect and the flexibility to celebrate the holidays that matter most to you. As a Workforce Management Scheduler, you will deliver accurate and timely scheduling and rostering to support operational performance and service level achievement. This role ensures workforce plans are executed effectively, maintains data integrity in WFM systems, and provides real‑time support to optimise resource utilisation. What You’ll Be Doing Scheduling & Rostering: Create and maintain rosters that align with forecasted demand and operational requirements, ensuring compliance with award conditions and organisational policies. Real‑Time Support: Monitor intraday performance, action approved schedule changes promptly, and escalates variances to the WFM Team Lead. System Management: Maintain data integrity within WFM systems and update rosters accurately and on time. Reporting & Analytics: Prepare daily and weekly reports on adherence, utilisation, and roster accuracy, identifying discrepancies and recommending corrective actions. Stakeholder Engagement: Communicate roster changes clearly and act as a point of contact for scheduling queries and issues. What You’ll Bring Previous experience in scheduling or workforce administration within a contact centre environment. Strong attention to detail and organisational skills. Ability to work under pressure and adapt to changing priorities. Collaborative and proactive approach with a customer‑focused mindset. WFM system knowledge essential. The Mindset You’ll Bring Accuracy: You take pride in delivering precise schedules that support operational success. Problem Solver: You respond quickly to changes and find solutions to keep service levels on track. Team Spirit: You work collaboratively and communicate effectively with stakeholders. Resilience and Adaptability: You remain calm under pressure and adjust to changing circumstances. Curious Learner: You embrace learning and seek opportunities to improve processes. About Us Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. #J-18808-Ljbffr
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Workforce Management Coordinator
Vor 7 Tagen
City of Melbourne, Österreich Busy Bees Australia Employer Pty Ltd VollzeitPosition Title Workforce Management Coordinator Department Operational Support Employment Type Full time Reports to Workforce Governance Manager Our Vision To give every child the best start in life Our Mission Deliver high-quality childcare and exciting opportunities for learning that gives every child a head start as they prepare for school. Our Values...
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Workforce Management Team Lead
Vor 7 Tagen
City of Melbourne, Österreich Recoveriescorp VollzeitWorkforce Management Team Lead Join to apply for the Workforce Management Team Lead role at Recoveriescorp. We are a Circle Back Initiative Employer and we commit to respond to every applicant. Why Join Us Lead with Impact: Take ownership of a critical function that drives operational success and service delivery across the organisation. Empower Your Team:...
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Workforce Management
vor 21 Stunden
City of Melbourne, Österreich Recoveries Corp VollzeitSupport Operational Success: Ensure rosters and schedules align with business needs and compliance requirements. Develop Your Skills: Take advantage of professional development programs and build expertise in workforce planning. Career Growth: Build your future with clear pathways for development and internal mobility. Collaborative Team: Join a supportive...
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Workforce & Knowledge Management Officer
vor 4 Wochen
City of Melbourne, Österreich Kingston City Council VollzeitWorkforce & Knowledge Management Officer Job Task Analysis – Workforce and Knowledge Management Officer Are you passionate about data, analysis and supporting systems that enable exceptional customer service and driving continuous improvement? Manage operational excellence and shape the future of customer experience across the Council Permanent FT position...
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Workforce & Knowledge Management Officer
vor 4 Wochen
City of Melbourne, Österreich City of Kingston Careers VollzeitJob Task Analysis - Workforce and Knowledge Management Officer Are you passionate about data, analysis and supporting systems that enable exceptional customer service and driving continuous improvement? Manage operational excellence and shape the future of customer experience across the Council Permanent FT position on site Band 6 $98,266 - $107,214 per...
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Workforce & Knowledge Management Officer
vor 3 Wochen
City of Melbourne, Österreich Council Jobs VollzeitWorkforce & Knowledge Management Officer Manage operational excellence and shape the future of customer experience across the Council Permanent FT position on site Band 6 $98,266-$107,214 per annum (dependent on experience) plus superannuation Join our team as a Workforce & Knowledge Management Officer The Customer Channels Team is the first point of contact...
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Workforce Management Analyst
vor 2 Wochen
Wollongong City Council, Österreich Marsh McLennan VollzeitCompany: Mercer Description We are seeking a talented individual to join our Workforce Management team at Mercer Administration Services. This role will be based in the Wollongong office and is a hybrid role requiring at least three days in the office each week. The Workforce Management Analyst plays a critical role in ensuring efficient workforce...
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Workforce Management Analyst
vor 3 Wochen
Wollongong City Council, Österreich Mercer VollzeitWe are seeking a talented individual to join our Workforce Management team at Mercer Administration Services. This role will be based in Wollongong office and is a hybrid role that requires working at least three days in the office. Overview The Workforce Management Analyst plays a critical role in ensuring efficient workforce scheduling, maintaining...
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Workforce Management Analyst
vor 3 Wochen
Wollongong City Council, Österreich Marsh & McLennan Companies VollzeitCompany: Mercer We are seeking a talented individual to join our Workforce Management team at Mercer Administration Services . This role will be based in Wollongong office. This is a hybrid role that has a requirement of working at least three days in the office. The Workforce Management Analyst plays a critical role in ensuring efficient workforce...
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Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich Humanforce VollzeitProduct Manager - Workforce Management Work options: Hybrid Company Overview Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. We deliver a market‑leading, best‑in‑one human capital management (HCM) suite that includes Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing. With over 2,300...
