Workforce Management Team Lead
vor 1 Woche
Workforce Management Team Lead Join to apply for the Workforce Management Team Lead role at Recoveriescorp. We are a Circle Back Initiative Employer and we commit to respond to every applicant. Why Join Us Lead with Impact: Take ownership of a critical function that drives operational success and service delivery across the organisation. Empower Your Team: Build capability, mentor analysts, and foster a culture of collaboration and continuous improvement. Career Advancement: Position yourself for future leadership opportunities in a business that values internal growth and professional development. Innovate and Improve: Work with advanced WFM systems and data analytics to deliver smarter, more efficient solutions. Wellbeing Focus: Enjoy access to health initiatives, confidential support services, employee discounts and novated leasing. Time to Recharge: Benefit from an annual day to disconnect and the flexibility to celebrate the holidays that matter most to you. Overview As a Workforce Management Team Lead, you will lead the day‑to‑day operations of the Workforce Management team, ensuring accurate forecasting, scheduling and real‑time management to support service level achievement and operational efficiency. What You’ll Be Doing Lead Workforce Management: Drive short‑term forecasting, validate data inputs and communicate changes promptly to operational leaders. Manage Scheduling & Rostering: Create and maintain rosters that meet business needs and compliance requirements, adjusting schedules to optimise adherence and minimise shrinkage. Real‑Time Performance Management: Monitor intraday performance, respond to unexpected changes and elevate significant variances to maintain service levels. Reporting & Analytics: Prepare daily and weekly reports on adherence, utilisation and performance metrics, identify trends and recommend improvements. Team Leadership: Coach and mentor a small Workforce Management team, allocate tasks effectively and foster a collaborative, high‑performing team culture. Stakeholder Engagement: Act as the first point of contact for operational leaders on scheduling and real‑time issues, building strong relationships to ensure alignment and responsiveness. What You’ll Bring Experience in workforce scheduling and real‑time management within a contact centre environment. Strong analytical skills, attention to detail and excellent communication. Ability to engage stakeholders and adapt to changing priorities. Collaborative and proactive approach with a focus on continuous improvement. The Mindset You’ll Bring Leadership: You inspire and guide your team to deliver accurate and timely workforce outputs. Problem Solver: You thrive on finding solutions and making data‑driven decisions. Team Spirit: You foster collaboration and keep operational goals at the centre of everything you do. Resilience and Adaptability: You remain calm under pressure and adapt quickly to changing circumstances. Curious Learner: You seek feedback, embrace learning and continuously develop your skills. Employment Details Seniority level: Not Applicable Employment type: Full‑time Job function: Finance and Other Industries: Financial Services and Collection Agencies Eligibility & Equal Opportunity We encourage applications from people of all ages, nationalities, abilities and cultures including Indigenous peoples, people from culturally diverse backgrounds, people with disabilities and all members of the LGBTQIA+ community. Ready to lead? Reach out to for more information. #J-18808-Ljbffr
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Workforce Manager
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Workforce Manager
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Workforce Management
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Wollongong City Council, Österreich Marsh & McLennan Companies VollzeitCompany: Mercer We are seeking a talented individual to join our Workforce Management team at Mercer Administration Services . This role will be based in Wollongong office. This is a hybrid role that has a requirement of working at least three days in the office. The Workforce Management Analyst plays a critical role in ensuring efficient workforce...
