Program Assurance Coordinator

Vor 3 Tagen

Newcastle City Council, Österreich Castle Personnel Vollzeit

At Castle, we’ve been opening a world of possibilities for over 30 years. We support people with disability, injury or illness to build meaningful lives through inclusive employment and community connection. As we strengthen our quality and compliance framework, this new role is key to ensuring our services remain accurate, compliant, and high performing. We’re not just a workplace, we’re a team that’s genuine, we look on the bright side, we never give up, and we celebrate the wins. Make a Real Impact As a Program Assurance Coordinator, you’ll play a critical role in safeguarding service quality and compliance across Castle’s operations. You’ll monitor claims and placements, support audits, and provide governance oversight to prevent risk and maintain contractual integrity. Your Day-to-Day Will Include: Governance & Oversight – Monitor ongoing support servicing, ensure service consistency, identify emerging issues early, and elevate appropriately. Claims Management – Lodge ongoing support claims accurately and on time, and provide coverage across a range of claim types, verifications, and placement‑related tasks. Participant & Placement Risk Monitoring – Maintain oversight of participant progress and placement stability, using early intervention approaches to support successful outcomes. Audit & Quality Assurance – Contribute to internal audits, help identify compliance gaps, and support continuous improvement across service delivery and documentation. What’s On Offer Award Rate: Competitive salary aligned with experience and responsibilities Salary Packaging: Maximise your take‑home pay with up to $18,550 in tax‑free benefits Tools of the Trade: Laptop and phone provided Supportive Culture: Inclusive, values‑driven team with a strong sense of purpose Growth: Opportunities to develop your skills in compliance, governance, and quality assurance What You’ll Need to Succeed We’re looking for someone who’s detail‑oriented, proactive, and passionate about quality and compliance. If you don’t meet every requirement, we still encourage you to apply we value motivation and alignment with our values. Relevant tertiary qualification or 3+ years’ experience in compliance, claims, or quality assurance Strong analytical skills and ability to interpret data from multiple sources Experience with business systems and government data platforms Excellent communication and stakeholder engagement skills Ability to work independently and exercise initiative NDIS Worker Screening Check (or willingness to obtain) Driver’s licence and/or reliable transport Alignment with Castle’s Vision, Purpose and Values Ready to Make a Difference? Apply now with your CV and a cover letter outlining your experience and interest in the role. For more information, contact our HR team at ***************@castle.org.au Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. We encourage people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply. #J-18808-Ljbffr

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