Administrative Support Officer

Be a vital point of contact for inmate visitors at Ravenhall Correctional Center. Assist in the effective processing of inmate visitors in and out of the Centre. Good customer service, communication, and time management skills. $62,000 plus superannuation. As an Administration Support Officer (ASO) in Visits, you will be responsible for ensuring a seamless experience for visitors attending the Ravenhall Correctional Center. This role involves managing visitor applications, cash handling, and reconciling financial transactions, all while adhering to established operating procedures. As part of the Operations department, you will report directly to the Operations Manager – Security Services and work in a collaborative environment to uphold our values of partnership, leadership, delivery, measurement, and responsiveness. Your Skills & Experience We are looking for a detail-oriented individual with strong communication skills, able to work effectively in a correctional setting. The ideal candidate will possess a proactive approach to problem-solving and a commitment to fostering positive relationships. Experience or ability to quickly learn the Gateway system. Excellent communication skills with the ability to engage with diverse individuals. Proven experience in cash handling, receipting, and reconciliation. Familiarity with operating procedures in a correctional environment (desirable). Responsibilities Reconciliation of a cash float prior to commencement of visits to ensure that monies provided by Accounting Supervisor are accurate. Receive and process the Application to Visit Inmate form, collects and copies appropriate forms of identification in accordance with the Victoria Corrective Services and Ravenhall Correctional Centre Operating Procedures. Issuing of visitor locker keys, receipting and refunding of deposits for visitor locker keys. Receive and receipting of inmate monies deposited by visitors for an inmate in accordance with Victoria Corrective Services and Ravenhall Correctional Centre Operating Procedures. Receipting of inmate property received from visitors in accordance with Victoria Corrective Services and Ravenhall Correctional Centre Operating Procedures. For further information about this role including the Position Description and how to apply, please click the Apply Now button. Please note : This is a full-time Day shift position (80 hours a fortnight, 7am starts) with a requirement to work alternate weekends (both Saturday and Sunday). Each weekday shift lasts 12 hours, and the weekend shifts lasts 10 hours. You will be working 7 days out of 14 days in a fortnight (5 weekdays, 2 weekends). About Ravenhall Correctional Centre We are the country's leading provider of outsourced correctional services operating in VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting with Integrity , showing everyone Respect without fail, being Accountable at all times, always being Agile and continuously looking for opportunities to be Innovative . About the Benefits Many of our staff commence roles in administration positions which further develops their skills and interests resulting in gaining promotion or career changes within our centre. This can lead you enjoying long term, rewarding and satisfying career opportunities with us. Casual staff will often work in multiple areas before settling full time in an area of their preference when a vacancy arises, and / or permanent staff will often take on more responsible or senior roles and even change career paths within the Centre. The opportunities are endless and with the variety of roles on offer from time to time, you can choose a career that works for your work / life balance. parental responsibilities, study commitments etc. In addition, joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to : Role diversity and internal career progression opportunities Ongoing professional development opportunities (including further education sponsorship) Paid parental leave Flexible working arrangements Competitive salary and rewards scheme Free parking Employee Assistance Program Staff gym Subsidised meals Fitness Passport (There's no substitute for good health You and your immediate family can gain unlimited access to more than hundreds of gyms, pools & leisure centers as often as they like under one membership) Many other employee (and family) benefits How to Apply To initiate the application process, click on the "Apply" button and proceed through the application questionnaire located beneath the job advertisement. The application process has several stages, and should your application advance, you will be expected to engage in the following steps : In-Person (preferred) or Virtual Interview Attendance. Reference checks will be conducted following the interview. National Police Certificate Authority Clearance Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation. Important : Please note that Pre-Employment clearance can take up to approximately 6 weeks. Please be informed that this is an ongoing recruitment process. Candidates will be screened and shortlisted shortly after applying. Applicants who pass the interview stage but do not immediately fill a vacancy will be placed in a talent pool for potential employment within the next six months as vacancies become available. To be considered for this role, applicantsmustsubmit a cover letter and a current resume. For any enquiries, or to discuss the position in more detail please contact Recruitment at This is a rare opportunity to join an organisation that is growing and dedicated to improving our communities. Don't wait - Apply Now Aboriginal and Torres Strait Islander applicants are highly encouraged to apply Applications close at 11 : 59pm, Sunday 4 January 2026 We are always looking for people to join our company who share the values that we stand for : INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE Apply Now #J-18808-Ljbffr