Infrastructure & Platform Operations Manager

Overview Cabinets by Computer is the multi award-winning team behind Cabinetry.Online, goCabinets and other CADCAM solutions. Our platforms are revolutionising how cabinets are ordered, visualised and produced online. After winning the 2024 Geelong Business of the Year, we are continuing to scale nationally and internationally. This role will play a key part in supporting that growth. About the Company Cabinets by Computer is the multi award-winning team behind Cabinetry.Online, goCabinets and other CADCAM solutions. Our platforms are revolutionising how cabinets are ordered, visualised and produced online. After winning the 2024 Geelong Business of the Year, we are continuing to scale nationally and internationally. This role will play a key part in supporting that growth. About the Role We are looking for an Infrastructure and Platform Operations Manager to take ownership of the reliability, scalability and performance of our cloud platforms. You will be responsible for keeping our systems healthy, resilient and ready for growth. This is a technical leadership role, blending AWS infrastructure expertise, platform operations, process improvement, and people leadership. You will work closely with our Head of Software to modernise and strengthen our platforms while supporting the software team to work more effectively. This is not a narrow DevOps role. It is broader. You will oversee the infrastructure foundation that powers all of our products, help shape operational standards, and support our people so the whole team can move faster with confidence. What You Will Do Infrastructure and Platform Ownership Lead the management and improvement of our AWS environments (EC2, RDS, load balancing, networking, CloudWatch). Strengthen system reliability, uptime and scalability across all products. Identify and address bottlenecks, risks and ageing infrastructure. Optimise RDS performance, indexing and query patterns for meaningful gains. Improve monitoring, alerts and observability so issues are visible early. Help us prepare for new markets through infrastructure stability and growth planning. Operational Excellence and Tooling Improve and maintain CI/CD pipelines, deployments and environment consistency. Build internal tooling, scripts and automations that help the team ship faster. Standardise infrastructure processes, documentation and runbooks. Highlight performance risks or concerns in the platform and work with the team to resolve them. Application-Adjacent Support Become familiar with our PHP-based stack so you can investigate issues from both the infrastructure and application side. Work with developers to diagnose slowdowns, errors or inefficiencies. Provide guidance on best practice for performance, architecture and system health. You will not be writing features, but you will understand how the code runs. Leadership and People Management Support and coach developers and QA to work more effectively. Foster a friendly, professional and approachable team environment. Help manage workload balance, communication and delivery expectations. Bring structure, clarity and confidence to the software function. Assist with onboarding new team members and strengthening team culture. Cross-Department Collaboration Work closely with Product, Support and Customer Success to ensure a smooth flow of priorities and communication. Help us spot potential issues early before they impact clients. Provide clear updates to leadership on infrastructure health, risks and improvements. You Will Thrive in This Role If You Have strong AWS expertise (5 years+ ideally) and enjoy improving infrastructure rather than just maintaining it. Are comfortable with PHP or have experience supporting PHP-based systems. Have practical experience supporting PHP applications in production environments. Enjoy diagnosing platform performance issues, finding root causes and recommending improvements. Communicate clearly and calmly, even when dealing with production issues. Are approachable, patient and enjoy helping people. Take pride in building systems that are reliable, scalable and future-proof. Want a role with variety, ownership and the freedom to improve how things work. The Perks Hybrid work options and laid-back Geelong office location. Get access to novated leasing for a car, regular team lunches and events. A friendly, down-to-earth culture where people actually enjoy working together. Real impact on products used across Australia and New Zealand. A leadership team that values initiative, trust and autonomy. A chance to build the infrastructure foundations that will power our next stage of growth. Working from our office just outside of GEELONG (with the possibility for some work from home), and commencing shortly; We can’t wait for the successful candidate to join our fast-paced, passionate and fun team (and maybe even join in on our monthly Table Tennis tournaments) If you think this sounds right up your alley, please apply now by sending both your resume and cover letter outlining why you are interested in this role and why we should choose you. Additionally, let us know briefly in your cover letter your favourite sport or hobby that you enjoy in your downtime. Please only apply if you are an Australian or New Zealand citizen or permanent resident visa holder in either country. #J-18808-Ljbffr