Service Specialist

Take the next step. Be part of something bigger at Suncorp. Hands-on DevOps role with leadership growth Work with cutting-edge cloud and automation tools Hybrid flexibility and award-winning employee benefits Ready to shape the future of data platforms? Join us in a hands‑on DevOps role that opens the door to leadership opportunities while driving innovation. About the Role As a DevOps Service Specialist, you’ll embed engineering excellence into our Core Data Platform team, ensuring operational stability and enabling continuous improvement. This is a hands‑on technical role with exposure to service delivery and partner management—perfect for someone looking to grow into people leadership. You will work closely with our off‑shore providers, supporting partners, planning activities, coaching on systemic skills gaps, providing governance and assurance oversight, and applying technical and environmental expertise to ensure optimal outcomes for Suncorp. What You’ll Do Drive operational stability by embedding DevOps practices into the Service Delivery team for our Core Data Platform. Build and maintain CI/CD pipelines and infrastructure‑as‑code solutions to uplift engineering discipline and automation. Collaborate with managed service partners and internal squads to resolve incidents and deliver service improvements. Lead root cause analysis for critical incidents and implement proactive monitoring and alerting strategies. Provide technical coaching to address systemic skills gaps and foster a culture of continuous improvement. What You’ll Bring At least 3 years of hands‑on DevOps experience (e.g. Terraform, Jenkins, GitHub Actions, Azure DevOps) in enterprise environments. Strong proficiency in infrastructure‑as‑code for cloud platforms. Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. Solid understanding of Linux/Windows systems and automation tools (e.g., Ansible). Ability to manage incidents and collaborate effectively with technical teams and service partners. To apply for this opportunity, please submit your application directly via the link provided. Applications sent by email will not be considered. Please note Suncorp is shutdown over the Christmas period 22 nd Dec – 3 rd Jan 2026. What You’ll Enjoy Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you. Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees Paid volunteer leave, donation matching, and unlimited emergency response leave Performance‑based bonuses and Suncorp shares for eligible employees Diversity is celebrated through employee resource groups and inclusive policies for all families At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. #J-18808-Ljbffr