Ticketing & Performance Inspector

Public Transport Authority of Western Australia – East Perth WA About the role This role is responsible for delivering contract compliance and fare enforcement services to enhance the customer travel experience while safeguarding transport revenue. The position involves checking passenger tickets and SmartRider cards, issuing infringements for transport offences in line with legislation and policy, and conducting audits of Transperth’s contracted bus service providers to ensure compliance with performance standards. The role includes ticketing operations such as investigating fare compliance, issuing infringements, and supporting staff and contractors on ticketing policies and technology. It also involves auditing bus service providers for contractual and operational compliance, preparing reports, and assisting with compliance programs. Additionally, the position provides high-level customer service by advising on fare responsibilities, managing incidents, and supporting operations during service disruptions. Other duties include investigating complaints, handling customer feedback, and maintaining accurate operational data. About You To excel in this role, you should possess: Strong understanding of customer service techniques in operational transport environments, with the ability to interpret and apply legislation, policies, and procedures accurately. Excellent written and verbal communication skills, including conflict resolution and negotiation, with the ability to maintain detailed records and build effective team relationships. Sound analytical and research skills, keen observation, and decision‑making abilities to identify issues, resolve problems, and complete tasks independently. Demonstrated initiative, time management, and ability to work autonomously while supporting team development, combined with proficiency in computer systems for reporting and data entry. About Us The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world‑class public transport services and solutions. Our purpose is to provide safe, customer‑focused, integrated, and efficient transport services that align with our core values. At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission. As a fast‑growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way. You can expect. Opportunities to grow through personal development and career pathways Health and Wellbeing programmes including access to a free 24/7 onsite Gym Subsidised Corporate Apparel and Spectacles Opportunity to join our Social Club offering savings and benefits all year round. There is one permanent full‑time opportunity available for an immediate start. This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months. To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia. The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply. Further Information Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment. Please contact Lee Sadler on *** for specific information about the role. For more information about the PTA, please visit For technical difficulties, please contact the RAMS helpdesk at or email ************@bigredsky.com. How to Apply Applicants are requested to provide the following: A comprehensive CV with two work related referees. A written application (no more than 2 pages) outlining your experience, addressing Selection Criteria 1 – 3 as per the JDF. Applicants are requested to apply online using the ‘Apply for Job’ button at the top/bottom of the screen. Please note the closing date and time, as no emailed, late or pro forma applications will be accepted. All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered. Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr