![dynaTrace software GmbH](https://media.trabajo.org/img/noimg.jpg)
Strategic Customer Success Manager
Vor 4 Tagen
Leverage your and your team’s expertise to increase adoption and utilization of Dynatrace capabilities
Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product
Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases
Be accountable for client renewal and retention results
Ensure deployment and utilization best practices are implemented and understood and collaborate with partners and internal consulting functions to drive timely results
Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)
Responsibilities:Develop relationships with complex customers and help various departments unleash the value of Dynatrace through education, enablement, and internal discovery
Be the champion of deployment success by mapping out relevant stakeholders and engaging them on the relevant value proposition
Visit client locations on a regular basis to ensure client satisfaction and promote ongoing contract renewals
Coordinates sales quotations and responds to requests for proposals
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