Operations Associate
vor 1 Woche
Equifax is seeking an Operations Associate to join the correction team. This role involves managing and investigating correction requests related to consumer and commercial credit information, as well as public record information. The successful candidate will have strong communication, problem‑solving, and time‑management skills, along with a high attention to detail. Experience in customer service, particularly in conflict management, is essential, with a background in financial services or a contact center being a plus. What You’ll Do Handling Correction Requests: Efficiently process and manage a high volume of correction requests submitted by individuals and businesses. Log, categorize, and prioritize incoming requests to ensure timely resolution. Investigating Discrepancies: Thoroughly investigate each correction request to ascertain the validity of the reported discrepancies. Cross‑reference information with various internal and external data sources, conduct detailed data analysis, and collaborate with relevant departments to gather necessary evidence. Responding to Inquiries: Provide clear, concise, and professional responses to all correction requests. Maintain transparent communication with data subjects, explain findings, and outline the steps taken to resolve the issue. Ensure that all responses comply with regulatory requirements and internal policies. Ensuring Data Accuracy: Play a critical role in maintaining the accuracy and reliability of all data held by Equifax. Identify systemic issues that may lead to data errors and contribute to process improvements aimed at enhancing data quality. Compliance and Regulation: Adhere strictly to all relevant data protection laws, credit reporting regulations, and company policies throughout the correction process. Ensure that Equifax operates with the highest standards of ethical conduct and legal compliance. What Experience You Need Minimum 6 months experience in consumer customer service/conflict management environment Strong communication skills, both written and oral Time‑management skills; work well to deadlines with minimal supervision Excellent listening and problem‑solving skills High attention to detail Ability to work well under pressure Team player with a positive attitude toward change and flexibility Ability to draft professionally written customer emails and letters What Could Set You Apart Background in financial services, credit management or debt collections Previous experience in a contact center Location: Brisbane, Queensland, Australia. Referrals increase your chances of interviewing at Equifax by 2x. Get notified about new Operations Associate jobs in Brisbane, Queensland, Australia. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service #J-18808-Ljbffr
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