Head of Customer Care Operations

vor 3 Wochen

Perth, Österreich Mecca Brands Vollzeit
Head of Customer Care Operations page is loaded

Head of Customer Care Operations

Apply

locations

Victoria

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R011200

This rare and exciting opportunity will play a pivotal role in leading and optimizing the performance of our online and remote channels, driving excellence in customer service and fortifying the MECCA brand.The Role You Could PlayJoin us at MECCA Brands in a key leadership role where you'll drive operational excellence and elevate our customer service experience to new heights. As the Head of Customer Care Operations, you'll provide strategic leadership to our Contact Centre teams across Australia and New Zealand, leveraging analytics and KPIs to continuously enhance customer satisfaction. Your expertise will streamline our processes, foster cross-functional collaboration, and ensure regulatory compliance, all while effectively managing our department's operating budget. Partnering with the Head of Customer Care Transformation, you'll shape the strategy and operating model for our customer service operations, strengthening MECCA's competitive advantage in the market. If you're ready to make a profound impact and uphold the MECCA standard of excellence, apply now and join us in shaping the future of Customer Care.What You Will BringAs the Head of Customer Care Operations at MECCA, your primary responsibilities are focused on optimizing the day-to-day operations of our customer care team and fostering a culture of high performance. You'll lead efforts to deliver consistent and exceptional customer experiences across various service delivery channels, leveraging insights and feedback to continually enhance satisfaction levels.Collaboration is key at MECCA. You'll work closely with stakeholders across the business to advocate for customers and drive value. Success in this role requires a strong commitment to the customer, collaborative leadership, and a passion for driving positive change within the organization.You’ll bring previous leadership experience from a contact/call centre environment and have demonstrated experience in uplifting processes, driving strategy and culture. You must thrive in a fast-paced and dynamic environment and have proven experience in implementing change and utilizing data to influence and negotiate operational improvements.Your Life At MECCAWhilst we are singularly focused on our #CustomerFirstmantra, we know

that wouldn’t be

possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the waySome of our other team member benefits include:Professional development programs and first-class digitised learning offeringHealth and well-being initiativesReward and recognition programsAccess to bonus and incentive programsQuarterly product allowanceUp to 40% discountThere are also so many other ways in

which you’ll be

made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.To learn more about life at MECCA Brands, follow us on LinkedIn at

MECCA Brands

or @lifeatmecca and for all current opportunities, visit

Jobs (2)

Head of Customer Care Transformation

locations

Victoria

time type

Full time

posted on

Posted 5 Days Ago

Operations Analyst - Customer Care

locations

Victoria

time type

Full time

posted on

Posted TodaySince our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores , our Support Centre

or one of our Distribution Centres, you will be an integral part of the MECCA family.

#J-18808-Ljbffr

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