Pilates Studio Admin

Vor 3 Tagen

City of Melbourne, Österreich Centre Studios Vollzeit

About the Role Centre Studios is a boutique Pilates studio seeking a warm, organised and client‑focused Client Experience Manager to support our client journey and daily studio operations. This part‑time, remote role involves managing new enquiries, responding to client questions, making warm follow‑up calls to guide clients through their Intro Offer and support their transition into long‑term membership, and ensuring every client feels informed and supported. You will be a key point of contact for clients—answering enquiries, providing guidance, resolving issues, and creating a consistent, positive experience across all communication channels. Day‑to‑day tasks also include managing spreadsheets, updating client records, tracking leads and KPIs, monitoring bookings, and assisting with general administrative operations. This role suits someone proactive, detail‑oriented and confident in both people‑facing and administrative tasks, with room for responsibilities to grow over time. Key Responsibilities Respond to leads and client enquiries via phone, email, SMS and CRM with warmth and professionalism Build strong relationships and guide clients through their Intro Offer Make follow‑up and sales calls to nurture leads and convert them to memberships Track and manage leads, client engagement and follow‑up actions Navigate and overcome objections with clarity, confidence and empathy Support retention through proactive communication and client care Complete general admin tasks, update client records and assist with reporting Support light marketing tasks such as content scheduling or campaign coordination Maintain confidentiality, accuracy and brand consistency across communication Skills & Experience Proven sales experience (fitness, wellness or service‑based industries preferred) Customer service or client‑facing experience essential Strong phone communication and rapport‑building skills Confident objection handling with an empathetic approach Highly organised, detail‑oriented and proactive Comfortable working independently in a remote environment Familiarity with CRM systems and spreadsheets preferred Warm, personable and aligned with a people‑first brand Job Details Approximately 12 hours per week (2 hours per day, Monday–Saturday) Preferred availability between 10am–12pm and/or 4pm–6pm Hours increasing to around 20 hours per week by July 2026 $30 per hour during training, with potential for increases based on performance and experience #J-18808-Ljbffr

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