IT Support Engineer
vor 3 Wochen
Position Summary The Senior Support Engineer holds a crucial role within our Managed Services team, providing second-level technical support and expertise to ensure the smooth operation and security of our clients' IT environments. As a key member of our business, this position involves resolving complex technical issues, supporting junior support staff, and collaborating with cross-functional teams to deliver exceptional IT solutions to our clients. Key Responsibilities 1. Technical Support Serve as the primary escalation point for complex technical issues from L1 support technicians. Diagnose and resolve advanced hardware, software, and network problems. Provide expert troubleshooting and guidance to junior support staff to ensure timely issue resolution. Ensure all client support requests are addressed efficiently and effectively. 2. Systems Administration Assist in the management and maintenance of client servers, including OS updates, patches, and backups. Administer user accounts, access permissions, and security protocols. Monitor system performance, analyse logs, and proactively identify and address potential issues. Implement and maintain security measures and data backup strategies for clients. 3. Hardware and Software Management Deploy, configure, and maintain client hardware, including desktops, laptops, printers, and networking equipment. Manage software applications and updates across client environments. Collaborate with vendors and service providers for equipment maintenance and repairs. Participate in hardware and software procurement for client projects. 4. Documentation and Knowledge Sharing Create and maintain comprehensive documentation for troubleshooting procedures, resolutions, and system configurations. Contribute to the development and upkeep of the business knowledge base and documentation. Provide training and mentorship to junior support staff to enhance their skills. Assist in the development and adherence to client-specific IT policies and procedures. 5. Collaboration and Communication Work closely with cross-functional teams, clients, and external vendors to resolve issues and implement IT projects. Communicate effectively with clients to provide updates on support requests and gather information necessary for issue resolution. Contribute to the planning and execution of client IT projects and upgrades. Participate in an on-call rotation to provide after-hours and weekend support, ensuring client satisfaction and system uptime. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience). Minimum of 3 years of experience in an IT support role, with a focus on L2 support within an MSP environment. Proficiency in Windows operating systems. Strong knowledge of networking concepts and protocols. Experience with hardware and software troubleshooting and maintenance. Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Azure Administrator) preferred but not required. Excellent problem-solving and communication skills. Ability to work independently and collaboratively within a managed services framework. Additional Information This position requires flexibility and responsiveness to address client needs, which may include on-site visits and off-hours support. Stay informed about industry trends and emerging technologies to provide clients with best-in-class IT solutions and recommendations. #J-18808-Ljbffr
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Senior IT Support Engineer
vor 3 Wochen
Mackay Regional, Österreich Frontrow Technology VollzeitA leading IT services provider in Mackay Regional is seeking a Senior Support Engineer to deliver second-level technical support. The role involves resolving complex technical issues and mentoring junior staff while collaborating with various teams. The ideal candidate has a strong background in IT support with at least 3 years of experience, a Bachelor's in...
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IT Systems Engineer
Vor 3 Tagen
Mackay Regional, Österreich Workpac VollzeitJob details Drive in drive out role, camp and meals provided Location : Newlands Mine site 8 : 00am until 6 : 00pm - 10 hours flexibility with times About the Client This organisation operates one of Queenslands major coal mining operations, located within the Bowen Basin. The site has a long history of open-cut and underground mining, contributing...
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Onsite IT Systems Engineer — Mining Operations
vor 18 Stunden
Mackay Regional, Österreich Workpac VollzeitA workforce solutions provider is seeking an IT Systems Engineer for the Newlands Coal Mine in Queensland. The successful candidate will provide high-level technical support across software products and infrastructure, ensuring operational continuity. Responsibilities include managing system uptime, leading projects, and collaborating with business users....
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IT Support Engineer
vor 2 Wochen
Gladstone Regional, Österreich EIL Global IT Solutions and Services Pvt Ltd VollzeitGreetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners / engineers...
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Onsite IT Field Engineer
vor 3 Wochen
Mackay Regional, Österreich EHW Technology VollzeitAn IT specialist firm in Mackay is looking for a motivated technician to provide onsite sales, repairs, and troubleshooting support. The ideal candidate has IT experience and strong communication skills, with a preference for those with 3 years of experience, although less experienced candidates are encouraged to apply. This full-time role offers a salary of...
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IT Support Analyst
vor 17 Stunden
Mackay Regional, Österreich Hastings Deering VollzeitCompany : Hastings Deering (Australia) Ltd About your Role Hastings Deering is currently recruiting for an IT Support Analyst (Level 2) to join our diverse team to provide quality IT Desktop Support to our valued internal customers. We havea permanent, full-time opportunity available, located in our Mackay branch. A key task of this role is to resolve more...
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IT Support Technician
vor 2 Wochen
Mackay Regional, Österreich Geeks2U VollzeitAvailability Jobs may be available between 8am - 8pm everyday (weekends included) – you set your own schedule! Business Setup Must have an ABN and be operating as a business or sole trader. Equipment & Transport Must have your own tools, troubleshooting equipment, access to parts, and a reliable vehicle. About us Geeks2U has been helping solve tech...
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Onsite IT Support Engineer | Cairns, Customer-Focused
vor 18 Stunden
Cairns Regional, Österreich Ploy VollzeitA tech support company is looking for an IT Support Engineer in Cairns Regional, Queensland. This full-time role requires troubleshooting hardware and software issues while providing onsite support. The ideal candidate should have a strong background in IT support, excellent communication skills, and a customer service mindset. Availability from Monday to...
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Onsite It Support Engineer
vor 18 Stunden
Cairns Regional, Österreich Ploy VollzeitA tech support company is seeking an IT Support Engineer in Cairns Regional, Queensland. This full-time role involves troubleshooting hardware and software issues and providing onsite support while managing requests through a ticketing system. The ideal candidate has experience in IT support, excellent communication skills, and a passion for customer...
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It Support Engineer
Vor 7 Tagen
Gladstone Regional, Österreich Eil Global VollzeitJoin to apply for the IT Support Engineer (Desktop / Network / EUC) role at EIL Global . We are looking for onsite support engineers in the Asia Pacific and EMEA regions to assist our clients with desktop, network, and EUC issues. This is a casual, on‑call position with ad‑hoc dispatch requirements. Responsibilities Handle desktop and network issues...
