Customer Service Officer

vor 2 Wochen

Adelaide, Österreich Haircare Group Vollzeit

Overview At Haircare Group, we’re more than just a company—we’re a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we’re passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it’s more than hair—it’s about making a difference in people’s lives. The Role We are looking for a Casual Customer Service Officer to join our Marleston Head Office team. If you\'re a qualified hairdresser with a passion for customer service and administration, this could be your perfect opportunity Why this is the role for you 2-3 days a week working in a casual, supportive environment. Utilize Your Expertise : Combine your hairdressing background with your customer service skills in a role that values your experience and input. Work with a Purpose : Make a difference by delivering exceptional service and building lasting customer relationships. Your Responsibilities Provide exceptional customer service by responding to inquiries promptly via phone, email, and Zendesk, ensuring a positive experience every time. Process orders accurately and efficiently into our ERP system, ensuring customers receive exactly what they need. Offer expert advice and tailored solutions that make a real difference for each customer. Build and nurture strong relationships, ensuring clients feel supported throughout their journey with us. Keep customers in the loop with timely updates on order progress, ensuring transparency and trust. What We\'re Looking For A qualified hairdresser —your expertise is key to providing top-notch advice and customer care. At least 2 years of experience in a customer service or administration role. Strong multitasking and prioritization abilities, with a keen eye for detail and accuracy. Exceptional communication skills—both written and verbal. Proficiency in Microsoft Office Suite and ERP systems. A positive, friendly personality who loves interacting with people and has a genuine passion for sales. Strong problem-solving abilities and initiative—no two days are the same What We Offer Competitive pay plus generous product discounts and an annual product allowance . A supportive, fast-paced, and fun team culture that feels more like family. Ready to Take the Next Step? Apply Now If you’re a qualified hairdresser who’s ready to bring your skills to a role that values your expertise, we’d love to hear from you. For us, it’s more than hair—it’s about making a real impact. Please note: You must have full Australian work rights to apply for this role. Details Seniority level: Not Applicable Employment type: Other Job function: Customer Service Industries: Wholesale #J-18808-Ljbffr

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