Administration Supervisor

We are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first-choice provider for community-based diagnostic imaging. We are a part of the Integral Diagnostics (IDX) community, which is a network of community-based medical imaging clinics across Australia and New Zealand including the brands: Capital Radiology, Future Medical Imaging Group, Lake Imaging, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology, APEX Radiology and more. We're a team of over 3000 employees across 150 clinics, filled with experienced staff who put people first. Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff. ABOUT THE ROLE Reporting to the Administration Services Manager and the Regional Services Manager, you will be responsible for the overall management and day to day running of the reception staff at our Eaton location that provides a suite of Medical Imaging services to local referrers. As the Administration Supervisor , you will be expected to foster a culture of quality and continual improvement across the business. You will need a resilient, “can do” attitude with flexibility being key. Eaton is an expanding environment in the Southwest Region. You will be required to supervise the patient administration team to deliver quality, customer‑focused standards of care to our patients and the smooth and efficient functioning of the practice whilst also contributing as a member of the reception team. RESPONSIBILITIES Managing the site administration team including recruitment and ongoing training of staff, roster management in accordance with budget allocation, accurate patient bookings, arrivals, and payments. Calendar Management of patient bookings and enquiries to ensure site efficiency and use of technical staff time. Ensuring patients are informed of pre‑procedure preparation and accurate estimation of fees. Liaising with technical staff and practitioners regarding service bookings. Ensuring all daily processes are completed including billing off all patients, site report follow‑up. ABOUT YOU Proven experience managing and coordinating successful teams, including performance management, rostering, training, and coordinating workflow. A demonstrated background in administration, medical, not for profit, and booking centre. Knowledge of medical terminology and administration practices & processes relevant to healthcare environments – radiology advantageous. An understanding and aptitude for all billing policies and procedures (including Medicare, DVA, Work Cover and inpatient billing). Working knowledge and experience with RIS/PACs’ system is advantageous, but not essential. Highly developed interpersonal skills, with a proven ability to build effective relationships and communicate with a diverse range of people internally and externally. Ability to add value through a continuous improvement mindset. FOR YOU Be part of developing a strong team environment – lead the way. Job stability at a leading medical imaging health‑care provider. Supportive and approachable management. Career opportunity – be valued for your knowledge and commitment. Community‑spirited organisation – be part of a company that really cares. Competitive salary and full‑time hours. Enjoy the fast‑paced environment. This a full‑time position working Monday to Friday between the hours of 7:00 am and 8:00 pm with occasional Saturday and Sunday shifts. This is your opportunity to make a positive move to lead our dynamic administration team in Eaton and be part of Apex Radiology APPLYING We believe diversity in all its forms enriches the workplace; regardless of, but not limited to, gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don’t think alike, so as an Equal Opportunity Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background. If you have any questions or require any adjustments within the recruitment process, please reach out to *******@capitalradiology.com.au. To ensure your application is considered, please apply via the job ad. Applications sent to the Careers inbox will not be considered. Feel free to contact us there only if you need assistance or accommodations with your application. We are part of the Circle Back Initiative, and we are committed to keeping you informed of your progress either via phone or email after the application close date. To learn more about Capital Radiology, follow us on LinkedIn, or visit us at #J-18808-Ljbffr