Senior Claims Consultant

Introduction At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers—people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Gallagher Bassett is currently seeking a Senior Claims Consultant - Motor & Property to join our team in Brisbane. This role will be offered on a permanent full‑time basis with flexible hybrid working arrangements to be agreed. As the Senior Claims Consultant you will have exposure to all Motor & Property lines and you’ll be looking to solidify your career within our Global Brand. How You'll Make An Impact Inbound calls and responding to general enquiries Manage a portfolio of motor and property claims end to end Complex claims and managing the full IDR process Interpret motor and property policy wordings and apply accurately Liaise with various third‑party providers Settle claims within client service instructions, company guidelines and delegated authority Attend client meetings where applicable Achieve monthly KPI’s as designated by management Resolve complaints in accordance with company guidelines Identify potential fraud/recovery indicators for claims where applicable Payment approval responsibilities Train and mentor claims consultants within the team Help with QA requirements including regular file audits of colleagues About You At least 5 years of claims experience in motor and property claims Industry specific ANZIIF qualifications (desirable) Focused on customer/client outcomes Strong negotiation skills Excellent customer service skills Excellent communication and interpersonal skills PC literate – database and Microsoft Office Time management and organisational skills A team player that has the ability to coach and mentor fellow peers What we can offer you Flexible work arrangements – including WFH Paid parental leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people, as well as its friendly, flexible and inclusive working environment built around great team support and rewarding opportunities Exciting career – as our company grows, so do the opportunities for our people Opportunities for ongoing education and development through external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash‑back for hundreds of retailers) Reproductive leave Birthday Club – have a day off during your birthday month as a gift from GB A Brief Overview On GB Gallagher Bassett is Australia’s largest Third‑Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self‑insured corporations. Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1700 staff. GB values its employees and offers a friendly, comfortable working environment that facilitates work‑life balance. Compensation And Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll receive, depending on your job level; these may improve: 4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave Novated leasing opportunities Two paid volunteer days annually Health insurance discounts with our group insurance plan Employee stock purchase program Paid parental leave Other benefits include Flexible and hybrid work arrangements Mental health and wellbeing support for yourself and immediate family members Employee recognition awards and service milestone recognitions Peer support program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Agency applicants will not be considered for this role. If this sounds interesting to you, we want to hear from you today – click on Apply for this Job Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. #J-18808-Ljbffr